Contents
	Dell™ Inspiron™ 3500 Portable Computer System User's Guide Contents
Using This Guide	Using Internal Devices
Features	Using External Devices
Traveling With Your Computer	Securing Your Computer
Powering Your Computer	Maintaining Your Computer
Conserving Battery Power	Contacting Dell
Using the Display and Keyboard


About the System User's Guide

The Dell Inspiron 3500 System User's Guide describes the features and operation of your portable computer. The guide is a Microsoft® Windows® Help file stored on your computer's hard-disk drive.

About Dell

Trademarks

Other Documentation You May Need

Information in this document is subject to change without notice.

© 1999  Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

January 1999    Version A01


About Dell

A FORTUNE 500® company, Dell Computer Corporation (Nasdaq:DELL) designs, develops, manufactures, markets, services, and supports a complete line of personal computers compatible with industry standards. With revenues of $15.6 billion for the past four quarters, Dell is the world's leading direct marketer of personal computers and one of the top two personal computer vendors in the world. Information on the company and its products can be obtained through its toll-free number, 1-800-BUY-DELL (1-800-289-3355), or by accessing the Dell World Wide Web server at http://www.dell.com/.


About Dell popup
About Dell

A FORTUNE 500® company, Dell Computer Corporation (Nasdaq:DELL) designs, develops, manufactures, markets, services, and supports a complete line of personal computers compatible with industry standards. With revenues of $15.6 billion for the past four quarters, Dell is the world's leading direct marketer of personal computers and one of the top two personal computer vendors in the world. Information on the company and its products can be obtained through its toll-free number, 1-800-BUY-DELL (1-800-289-3355), or by accessing the Dell World Wide Web server at http://www.dell.com/.


Trademarks

Trademarks used in this document: Dell, the DELL logo, Inspiron, and Dimension are trademarks, and DellWare is a service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and Celeron and Intel386 are trademarks of Intel Corporation; VESA is a registered trademark and VL-BUS is a trademark of Video Electronics Standards Association; Novell and NetWare are registered trademarks of Novell, Inc.; OS/2 is a registered trademark of International Business Machines Corporation; UNIX is a registered trademark of UNIX System Laboratories, Inc., a wholly owned subsidiary of Novell, Inc.; FORTUNE 500 is a registered trademark of Time, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.


Other Documentation You May Need

Besides this guide, the following documentation is included with your computer:

♦	The Setup Guide explains how to prepare your system for operation. It also describes how to access the Internet and use software and hardware.

♦	The Reference and Troubleshooting Guide provides information about system features, troubleshooting any difficulties that arise, and using the Dell Diagnostics program to pinpoint hardware problems.

♦	The Dell Service and Support Plan Guide is an online reference to Dell's policies, guarantees, and warranties. Look for the Dell Service and Support Plan Guide icon in the Dell Accessories folder in Windows (for U.S. customers only).

NOTE:  Documentation updates are sometimes included with your computer to describe changes to your computer or software. Always read these updates before consulting any other documentation because the updates contain the most current information.

You may also have one or more of the following documents:

♦	Operating system documentation is included if you ordered your operating system software from Dell.

♦	Documentation is included with any options you purchase separately.


Features

 	System Features

Hardware Features

Software Features

Specifications


System Features
Features

System Features

System Features List

Options and Upgrades

Hardware Features

Software Features

Specifications


System Features List

The following features contribute to the computer's high performance:

♦	Intel® Pentium® II Mobile Module microprocessor running at 233, 266, 300, 333, or 366 MHz, or a Celeron™ microprocessor running at 300 MHz.

♦	32 KB of L1 cache. Depending on the microprocessor in your system, there is 128 KB or 256 KB of integrated L2 cache or 512 KB of pipelined-burst SRAM L2 cache.

♦	Hardware-accelerated PCI and AGP bus architecture that increases system performance, particularly video and hard-disk drive performance.

♦	32, 64, or 128 MB of SDRAM system memory, with support for a maximum of 256 MB.

♦	Ultra DMA/33 data transfer protocol for ATA /IDE hard-disk drive interface. Ultra DMA/33 allows data transfer rates of up to 33 MB/sec.

The following features contribute to the computer's multimedia capability:

♦	A CD-ROM or DVD-ROM drive and a diskette drive come standard with the Dell Inspiron 3500 computer

♦	Built-in stereo speakers and microphone

♦	Jacks for connecting external speakers, headphones, or an external microphone to the computer

♦	A 256-bit NeoMagic MagicMedia 256 AV graphics controller with an AGP, 2.5 MB of SGRAM video memory, and simultaneous display

The following features contribute to the computer's efficient use of battery power:

♦	A lithium ion main battery and an optional second battery to double battery life

♦	Two power management modes— standby mode and save-to-disk suspend mode —that help conserve battery power

Other features include:

♦	A 13.3- or 14.1-inch active-matrix XGA color display.

♦	Automatic thermal management that slows the microprocessor or starts a small fan when necessary to reduce processor heat and prolong the durability and reliability of the computer.

♦	A built-in keyboard that includes two special keys that support the Microsoft® Windows® 98 operating system.

♦	A PS/2-compatible touch pad that provides the computer with full mouse functionality.

♦	USB capability, which simplifies connecting peripheral devices such as mice, printers, and computer speakers. The USB connector on your computer's side panel provides a single connection point for multiple USB-compliant devices. USB-compliant devices can also be connected and disconnected while the system is running.

♦	An options bay in which you can use a variety of modules, including a CD-ROM drive, a diskette drive, a DVD-ROM drive, or an optional Iomega Zip drive. In addition, you can use the options bay for a second battery.

♦	An infrared port that permits file transfers without using cable connections.

♦	PC Card slots with connectors for two 3.3- or 5-V cards. Both PC Card slots support CardBUS technology. In addition, a ZV Port is available from the lower slot (slot 0).


Options and Upgrades

Dell offers a variety of options and upgrades for your portable computer:

♦ DVD-ROM drive module and MPEG-2 PC Card ♦ Iomega Zip drive module ♦ Modem and networking PC Cards  ♦ Memory modules  ♦ Hard-disk drives  ♦ Batteries  ♦ Internal 56-K modem (may not be available in all regions) ♦ External microphone ♦ Carrying case	♦ External speakers  ♦ Headphones ♦ Additional AC adapters  ♦ Printers ♦ External monitors  ♦ Dell Inspiron 3500 Port Replicator ♦ External keyboards, keypads, and pointing devices  ♦ Additional batteries

To order any of these options, call Dell at the appropriate telephone number for your location.


Memory Modules

Dell Inspiron 3500 computers are shipped with a 32-, 64-, or 128-MB memory module installed in one of the two memory module sockets on the system board.

You can expand your system's memory up to 256 MB by installing a combination of 32-, 64-, or 128-MB memory modules in the two memory module sockets.

To order memory modules, contact Dell.


Hardware Features
Features

System Features

Hardware Features

Front View

Back View

Bottom View

Software Features

Specifications


Front View

Click a button for more information about a feature.


Display popup
Display

The computer has a 13.3- or 14.1-inch active-matrix XGA color display.


Display-Close Button popup
Display-Close Button

When you close the display, this button activates standby mode.

NOTE: Do not press this button with your finger.


Keyboard popup
Keyboard

The keyboard includes an embedded numeric keypad and two special keys that support the Microsoft® Windows® 98 operating system.


Touch Pad and Buttons

The PS/2 -compatible touch pad gives the computer full mouse functionality.

Use the touch pad buttons in the same way that you would use mouse buttons.


Options Bay popup
Options Bay

The options bay holds one of the following devices:

♦ 	A diskette drive

♦ 	A CD-ROM drive

♦	A DVD-ROM drive

♦	An Iomega Zip drive

In addition, you can use a second battery in the options bay.


Battery Bay popup
Battery Bay

The computer is shipped with a partially charged battery in the battery bay. Dell recommends connecting an AC adapter to the computer and fully charging the battery as soon as possible after unpacking the computer.


Speakers

You can enable or disable the built-in stereo speakers or external speakers by pressing [image] [image]. You can increase speaker volume by pressing [image] [image] and decrease speaker volume by pressing [image] [image].

NOTES: Certain audio utilities installed on your computer also allow you to control speaker volume.

If no sound comes from the speakers, press [image] [image] and make sure the volume control is not set to Mute by clicking the volume icon in the Microsoft® Windows® desktop taskbar.


Microphone

The internal microphone allows you to record from a distance of 1 m (3.3 ft ) in a normal tone of voice.


Diskette Drive

The diskette drive lets you install programs and transfer data using 3.5-inch diskettes.

To use the diskette drive, insert a 3.5-inch diskette into the drive (label side up and metal end first). Push the diskette into the drive until the eject button extends outside the drive casing.


Display Latch

There is a display latch on the front of the computer's display. To open the display, press the top half of the display latch to release the display. While still pressing the latch, lift the display up to open it. To close the display, push it down toward the keyboard. When you hear a click, the display latch is locked into place.


Status LEDs Popup
Status LEDs

The three status LEDs on the computer's display next to the display latch, indicate, from left to right, system power status, hard-disk drive activity , and battery status.


Power Status LED

The power status LED indicates the computer's current power status.

The LED has four states:

♦	When the computer is turned on, this LED is green.

♦	When the computer is in standby or suspend mode this LED is amber.

♦	When the computer is turned off, this LED is not lit.

♦	If the computer has failed to resume, this LED is yellow (combines green and amber).


Hard-Disk Drive Activity LED

When the hard-disk drive is being accessed, this LED is green.


Battery Status LED

The battery status LED indicates the battery's current operating status.

The LED has three states:

♦	Flashing green, which indicates that the battery is charging.

♦	Solid green, which indicates that the battery is fully charged.

♦	No light, which indicates that the AC adapter is not connected.


Keyboard Indicator LEDs

The three keyboard indicator lights show the following activity:

♦ 	The green Num Lock LED illuminates when you press the Nm Lk key.

♦ 	The green Caps Lock LED illuminates when you press the Caps Lock key.

♦ 	The green Scroll Lock LED illuminates when you press the Fn and Scr Lk keys.


Internal Modem popup
Internal Modem

If you ordered the optional internal modem, use this connector to plug in the telephone connector.

NOTE: This option is not available in all regions.


Power Button popup
Power Button

Under normal circumstances, you should only use the power button to turn on the computer or to resume operation from save-to-disk suspend mode. To shut down the computer, click the Start button in the Microsoft® Windows® 98 operating system, and then click Shut Down.

NOTE: If your operating system is "locked up"—that is, it does not respond to commands—press and hold down the power button for at least five seconds.


AC Adapter Connector popup
AC Adapter Connector

Use this connector to attach an AC adapter to the computer.


PC Card Slot popup
PC Card Slot

The PC Card slot has two connectors that support type I, type II, and type III PC Cards.


Back View

Click a button for more information about the feature.


Docking Connector

Use this connector to attach the Dell Inspiron 3500 Port Replicator to the computer.


USB Connector (Back View)
USB Connector

Use the USB connector to attach a USB device, such as a mouse, a digital camera, or speakers to the computer. USB is a peripheral bus standard that enables automatic detection of USB-compliant peripheral devices.


Fan
Fan Exhaust

Works with the air intake as part of the computer's automatic thermal management system. When operating conditions make it necessary, the small internal fan turns on and helps draw air through the air intake.

WARNING: Do not push objects into the fan opening. Doing so can cause fire or electric shock to the interior components. Keep the opening free from dust and other foreign particles. When using the computer, do not block the fan opening.


Air Intake

The air intake works with the fan as part of the computer's automatic thermal management system. When operating conditions make it necessary, a small internal fan turns on and helps draw air through the air intake.

CAUTION: Do not push objects into the air intake. Keep the opening free from dust and other foreign particles. When using the computer, do not block the air intake.

CAUTION: When attaching the AC adapter to the computer, be careful not to plug the AC adapter into the air intake.


Audio Jacks popup
Audio Jacks

Connect headphones or speakers to the line-out jack (the jack closest to the PC Card slot). Connect a microphone to the microphone jack in the middle. Connect record/playback devices such as cassette players and CD players to the line-in jack (the jack closest to the AC adapter connector).


Infrared Port popup
Infrared Port

The infrared port lets you transfer files from the computer to another infrared device without using cable connections.


Power Shut Off Button

Under normal circumstances, you should not need to use the power shut off button. If your operating system is "locked up"—that is, it does not respond to commands—press and hold down the power button for at least five seconds. Only if pressing and holding the power button does not turn your computer off, should you press the power shut off button.


Serial Connector (Back View)
Serial Connector

Use the 9-pin serial connector to attach a serial device to the computer.

The serial port passes data in serial format (one bit at a time over one line). This port supports a variety of devices, including a serial mouse, that require serial data transmission.


Parallel Connector (Back View)
Parallel Connector

Use the 25-hole parallel connector to attach a parallel device to the computer. The parallel connector is used primarily for printers. You can also connect the diskette drive that came with your computer to the parallel connector using the cable that came with your computer.


Monitor Connector (Back View)
Monitor Connector

Use the 15-hole monitor connector to attach an external monitor to the computer.


PS/2 Connector (Back View)
PS/2 Connector

Use the 6-hole, miniature DIN PS/2 connector to attach PS/2-compatible devices such as a mouse, keyboard, or external numeric keypad.

NOTES: If the computer is in suspend mode when you attach a mouse, you can use the mouse when the computer resumes normal operation.

While the mouse is attached to the computer, the touch pad is still enabled.


Security Cable Slot (Back View)
Security Cable Slot

To prevent unauthorized removal of the computer, use a security cable to attach the computer to an immovable object. See Physically Securing the Computer for more information.


Bottom View

Click a button for more information about the feature.


Memory Module Cover

You must remove the memory module cover to install additional memory modules in or remove memory modules from your computer. If you need to remove or reseat a memory module for troubleshooting purposes, see your system Reference and Troubleshooting Guide. If you are installing new memory modules, which you purchased from Dell, refer to the installation instructions that came with the memory module.

To order additional memory modules, call Dell at the appropriate telephone number for your location.


Software Features
Features

System Features

Hardware Features

Software Features

Customizing Your System Configurations

Setup Program

 	Utilities and Drivers

Specifications


Customizing Your System Configuration

As the computer environment changes, you may want to customize the configuration of the computer. The Setup program lets you control the hardware and software features of the computer. It also helps you reduce power consumption when the computer is running on battery power. Use the Setup program to:

♦ Assign and change passwords	♦ Disable ports for security or reconfigure ports to avoid resource conflicts
♦ Adjust the system time if you are traveling across time zones	♦ Display current system configuration
♦ Help conserve battery power	♦ Set an alarm to resume normal operation from suspend mode
NOTE: Windows Power Management and other settings override the settings in the Setup program.


Setup Program

You can enter the Setup program only when the computer is starting or booting.

To open the Main menu of the Setup program, turn on the system and press [image] immediately when you see the Dell logo screen.

From the Main menu, you can access the System Devices menu, the Security menu, the Power menu, the Boot menu, and the Exit menu.

Change option settings in the menus to customize the configuration of the computer. The legend at the bottom of each menu tells you which keys to use for navigating through the Setup program.

NOTE: Press [image] to restore the default values for each option in a menu. To save changes and exit from the Setup program, press [image]. Press [image] or [image] to change the value for an option.


Main Menu

Click an option to see more information about it.

NOTE: Press [image] to restore the default values for each option in a menu. To save changes and exit from the Setup program, press [image]. Press [image] or [image] to change the value for an option.


Date
System Date

Sets your system to the date you specify (usually the current date). Type in the appropriate information. Use the Tab key to move between the month, day, and year fields.

NOTE: You can also adjust the system date through Windows 98.


Time
System Time

Sets the computer to the time you specify (usually the current time). Type in the appropriate information. Use the Tab key to move between the hours, minutes, and seconds fields. This option is useful if you travel between time zones.

NOTE: You can also adjust the system time through Windows 98.


Hard Disk

Displays the capacity of the computer's hard-disk drive. If you install a drive with a different capacity, the settings under this option change automatically. This option has no user-selectable settings.


Floppy Drive

Identifies the type of diskette drive being used by the computer. This option has no user-selectable settings.

1.44 MB, 3½" means that there is a diskette drive in the options bay.

Not installed means that there is no diskette drive in the options bay.


System Memory (Setup)
System Memory

Displays the base amount of DRAM installed in the computer. Each computer has 640 KB of base memory. This option has no user-selectable settings.


Extended Memory (Setup)
Extended Memory

Displays the amount of system memory above 1 MB. Each computer is equipped with 32 MB of SDRAM installed on the system board.

This option has no user-selectable settings. The amount of memory displayed changes if you install or remove memory modules.


Quiet Boot

When set to Enabled (the default), the summary screen does not appear after diagnostic POST at system boot and the computer does not beep before it boots. If set to Disabled, the summary screen does appear after diagnostic POST at system boot.


Video Display Device

Allows you to specify whether video is visible only on the computer's display (LCD Mode), only on an external monitor or projector (CRT Mode), or on both the display and an external device simultaneously (Simul Mode, the default).

When you are using the Microsoft® Windows® 98 operating system, press [image] [image] to toggle the video display device.

NOTE: When an external monitor is attached to the monitor connector, the computer does not enter suspend mode when the display is closed. Instead, the computer sends its video signal to the external monitor.


System Devices Menu

Click an option to see more information about it.

NOTE: Press [image] to restore the default values for each option in a menu. To save changes and exit from the Setup program, press [image]. Press [image] or [image] to change the value for an option.


IDE Controller

Enables the integrated local-bus IDE adapter. Available options are Both (the default), Disabled, or Primary. If Both is selected, you can access both the hard-disk drive and the CD-ROM drive. If Primary is selected, only the hard-disk drive is accessible.


FDD Controller

Enables the diskette-drive controller. If this option is set to Disabled, the diskette drive is unavailable.


Serial Port

Serial Port lets you map the address of the serial port to avoid address conflicts with other devices or to disable the port for security. The default is Auto, which allows the operating system or the BIOS to configure the port automatically.

When set to Customized, the Base I/O address/IRQ is 3F8 IRQ4.

If you change the serial port address, be careful not to create a conflict with the address of the infrared port.

NOTE: If there is a conflict between two or more addresses, an asterisk appears next to the port type.


Infrared Port

Infrared Port lets you map the address of the infrared port to avoid address conflicts with other devices. The default is Off. Dell recommends that you retain the default unless you are using an infrared device with the computer.

When this category is set to Customized, the Mode is SIR and the Base I/O address/IRQ is 2F8 IRQ3.

If you change the infrared port address, be careful not to create a conflict with the addresses of the serial port or the parallel port.

NOTE: If there is a conflict between two or more addresses, an asterisk appears next to the port type.


Parallel Port

Parallel Port controls whether the computer's parallel port acts as an AT-compatible (unidirectional), PS/2-compatible (bidirectional), EPP-compatible, or ECP-compatible port. The default setting is Auto, which allows the operating system or the BIOS to configure the port automatically.

When this category is set to Customized, the Mode is ECP , the Base I/O address is 378, the Interrupt is IRQ 7, and the DMA channel is DMA3.

When this category is set to Off, the port is disabled and you can use its assigned LPT address for another device.

If you change the parallel port address and/or DMA channel, be careful not to create a conflict with the address or DMA channel of the infrared port.

NOTE: If there is a conflict between two or more addresses, an asterisk appears next to the port type.


Modem Port Setup
Modem Port

Modem Port allows you to configure the internal modem and map the address of the modem port to avoid address conflicts with other devices. The default settings for the Dell-installed optional internal modem are as shown. Dell recommends that you retain the default settings or this modem.


Audio Setup
Audio

Audio allows you to configure the audio system. The default audio settings for the system are as shown. Dell recommends that you retain the default settings.


Security Menu

Click an option to see more information about it.

CAUTION: The password features provide a high level of security for the data in the computer. However, they are not foolproof. If your data requires more security, it is your responsibility to obtain and use additional forms of protection, such as data encryption programs or PC Cards with encryption features.

NOTE: Press [image] to restore the default values for each option in a menu. To save changes and exit from the Setup program, press [image]. Press [image] or [image] to change the value for an option.


System Password is

If no system password has been set, the setting for System Password is is set to Clear. Otherwise, the setting displayed is Set.


Set System Password

Press [image] to set up a new system password, and then follow the instructions on your screen. This password restricts access to the Setup program settings.


Password On Boot

When the Password On Boot option is set to Enabled, you must enter a password before the computer loads the operating system into memory. To enable this option, the System Password option must be set.

Settings for this option are Disabled (the Primary Password option default) and Enabled.


Power Menu

Click an option to see more information about it.

NOTE: Press [image] to restore the default values for each option in a menu. To save changes and exit from the Setup program, press [image]. Press [image] or [image] to change the value for an option.


Power Management Mode

NOTE: Windows 98 power management settings take precedence over the settings described here. For more information, see Using Windows 98 to Conserve Battery Power.

Customized (the default) allows you to control the power-saving time-outs individually.

Select Disabled if you want to disable all power savings, regardless of how the time-out options are set.

Select Maximum Performance to configure power-saving time-outs as a group to increase the performance of the computer. When this setting is selected, the Standby Time-Out option is set automatically to 4 minutes, and the Suspend Time-Out option is disabled. CPU Throttling option is set automatically to Off.

Select Maximum Power Savings to configure the power-saving time-outs as a group to save the most battery power. When this setting is selected, the Standby Time-Out option is set automatically to 1 minute, and the Suspend Time-Out option is set automatically to 5 minutes. The CPU Throttling option is set automatically to On.


CPU Throttling

NOTE: Windows 98 power management settings take precedence over the settings described here. For more information, see  Using Windows 98 to Conserve Battery Power.

CPU Throttling allows the computer to slow down the microprocessor automatically if it is not being used. Settings for this option are:

♦	On allows the computer to slow down the microprocessor when it is inactive.

♦	Off (the default) keeps the microprocessor running at its normal operating speed regardless of microprocessor inactivity.

To increase battery operating time, set the CPU Throttling option to On.

When the CPU Throttling option is enabled and the microprocessor is inactive, the computer slows the microprocessor to save power.

NOTES: Some communications software may not work properly when CPU Throttling is set to Enabled. Dell recommends that you set CPU Throttling to Off if you are using communications software.

Interactive application programs should function well when CPU Throttling is set to Enabled. (Examples of interactive programs include spreadsheet, text editor, graphics design, entertainment, educational, and utility programs.) However, you may experience performance degradation when recalculating a large spreadsheet or during an extensive screen redraw in a graphical program. Benchmark utilities may not perform as intended when doing microprocessor speed tests. If the software you use suffers significant performance degradation, set CPU Throttling to Off.


Standby Time-Out

NOTE: Windows 98 power management settings take precedence over the settings described here. For more information, see Using Windows 98 to Conserve Battery Power.

The Standby Time-Out option lets you determine how long the computer remains idle (no I/O activity) before activating standby mode to conserve battery power. Settings for this option are Disabled, 1 min., 2 min., 4 min., 6 min., 8 min., 12 min., and 16 min.

To increase battery operating time, set this option to a lower number of minutes. Press any key on the built-in keyboard to resume normal computer operation.

If the time delay you set for standby mode is greater than the delay set for save-to-disk suspend mode, the computer enters standby mode first. For instance, if Standby Time-Out is set for 8 minutes and Suspend Time-Out is set for 5 minutes, the computer enters standby mode after 8 minutes of no I/O activity and then enters the save-to-disk mode 5 minutes later.

NOTE: Set this option to Disabled if it causes compatibility problems with your software.


Suspend Time-Out

NOTE: Windows 98 power management settings take precedence over the settings described here. For more information, see Using Windows 98 to Conserve Battery Power.

Suspend Time-Out lets you determine how long the computer remains idle (no I/O activity) before activating save-to-disk suspend mode. Settings for this option are Disabled, 5 min., 10 min., 15 min., 20 min., 30 min., 40 min., and 60 min.

To increase battery operating time, set this option to a lower number of minutes.

If the time delay you set for suspend mode is greater than the delay set for standby mode, the computer enters suspend mode first. For instance, if Suspend Time-Out is set for 10 minutes and Standby Time-Out is set for 4 minutes, the computer enters suspend mode after 10 minutes of no I/O activity and then enters standby mode 4 minutes later.

NOTE: Set this option to Disabled if it causes compatibility problems with your software.

If you are not in the Setup program, you can activate save-to-RAM suspend mode at any time by pressing [image] [image]. Press the power button to resume normal computer operation.

You can activate save-to-disk suspend mode by pressing [image] [image] (or [image] [image] on the French keyboard). Press the power button and hold it down for a second or two to turn on the computer and resume normal operation.


Suspend Mode (Setup)
Suspend Mode

NOTE: Windows 98 power management settings take precedence over the settings described here. For more information, see Using Windows 98 to Conserve Battery Power.

Save-to-disk suspend mode copies all system data to a reserved area on the hard-disk drive and then turns off all power to the computer. When you resume normal operation, the same programs will be running and the same files will be open that were loaded before you activated this mode. Use save-to-disk suspend mode to conserve battery power or to preserve system data by quickly saving it to the hard-disk drive if you are about to run out of battery power.


Resume On Modem Ring

Setting this option to Enabled (the default) tells the computer to resume normal operation when an incoming call is detected by a modem and the computer is in standby mode.


Resume On Time of Day

When the Resume on Time of Day option is set to Enabled, it tells the computer to resume normal operation at a time specified in the Resume Time field after being in standby mode. The default value for this option is Disabled.


Resume Time

Resume Time lets you specify a time when the computer should exit standby mode and resume normal operation.


Boot Menu

Click an option to see more information about it.

This menu determines which disk device the computer uses to find the software needed to start the operating system.

To select the boot device, use the up- or down-arrow keys; then press [image] to move the device up the list or [image] to move the device down the list.

NOTE: Press [image] to restore the default values for each option in a menu. To save changes and exit from the Setup program, press [image]. Press [image] or [image] to change the value for an option.


Diskette Drive (Setup)
Diskette Drive

If Diskette Drive is first (the default), the computer boots first from a bootable diskette. If it does not detect a diskette in the diskette drive, the computer tries to boot from the hard-disk drive. If there is a diskette in the diskette drive, but the diskette does not have the required boot files, the computer displays an error message.


Hard Drive (Setup)
Hard Drive

If Hard Drive is first, the computer boots only from the hard-disk drive. If it fails to boot from the hard-disk drive, the computer does not attempt to boot from the diskette drive.


CD-ROM Drive (Setup)
CD-ROM Drive

If CD-ROM Drive is first, the computer boots first from a bootable CD-ROM. If it does not detect a bootable CD-ROM in the CD-ROM drive, the computer tries to boot from the hard-disk drive. If there is a CD-ROM in the CD-ROM drive, but the CD-ROM does not have the required boot files, the computer displays an error message.


Exit Menu

Click an option to see more information about it.

NOTE: Press [image] to restore the default values for each option in a menu. To save changes and exit from the Setup program, press [image]. Press [image] or [image] to change the value for an option.


Save Changes & Exit
Save Changes and Exit

After you have changed a setting in the Setup program, select this option to save the changes into NVRAM and exit the Setup program.

If you try to exit the Setup program without saving your changes, you are prompted to save.


Discard Changes & Exit
Discard Changes and Exit

Select this option only if you do not want to save the changes you made in the Setup program.


Load Factory Defaults

Lets you select the defaults for each option in the Setup program. Press [image] when prompted to continue. Then you can make more changes in the Setup program or select Save Changes and Exit.


Load Last Saved Values

Lets you discard the settings you have made and restore the settings you previously saved. Press [image] when prompted to continue.


Save Changes

Saves your settings without exiting the Setup program. Press [image] when prompted to continue, and return to other menus and make changes.


Utilities and Drivers

Dell has installed software on your computer that lets you control certain features of the computer. This software is sometimes called utilities or drivers.

NOTES: If it becomes necessary to reinstall your utilities and/or drivers, see Chapter 2, "Customizing System Features," in your Dell Inspiron 3500 Reference and Troubleshooting Guide for instructions.

If Dell did not install your Microsoft Windows operating system, you may be able to order a CD separately from Dell.

Use your utilities and drivers to:

♦ Control power management features	♦ Check battery status
♦ Control audio functions and use sound applications	♦ Configure PC Cards
♦ Change video resolution and the number of screen colors	♦ Create a save-to-disk suspend file on a new hard-disk drive or on a hard-disk drive that has been corrupted


Specifications Features
Features

System Features

Hardware Features

Software Features

Specifications

System

 	Display

Battery

AC Adapter


Features System
Features

System Features

Hardware Features

Software Features

Specifications

System

Microprocessor	Touch Pad
Chip Set and Bus Architecture	Keyboard
PC Cards	Physical
Memory	Temperature and Humidity
Connectors	Vibration and Shock
Integrated Audio	Altitude
Video
 	Display

Battery

AC Adapter


Microprocessor

Microprocessor type and speed	Intel Mobile Module Pentium II microprocessor running at 233, 266, 300, 333, or 366 MHz or Intel Celeron microprocessor running at 300 MHz
L1 cache	32 KB (internal)
L2 cache	128 or 256 KB (integrated) or  512 KB pipelined-burst SRAM (external)
Math coprocessor	Internal to the microprocessor


Chip Set and Bus Architecture

System chip set	Intel Mobile 440BX AGP
Data bus width	64 bits
DRAM bus width	64 bits
Microprocessor address bus width	32 bits
Flash EPROM	4 Mbits
Bus architecture:
PCI	33 MHz local-bus frequency 32-bit data bus width
AGP	66 MHz local-bus frequency 32-bit data bus width
ISA	8.33 MHz bus frequency 16-bit data bus width


PC Cards

PCI controller	Texas Instruments PCI 1220 cardbus controller
PC Card connectors	two (supports a single type III card or 2 type I or II cards)
Cards supported	3.3- and 5-V cards
PC Card connector size	68 pins
Data width (maximum)	32 bits


Memory

Architecture	SDRAM
Memory module capacities	32-, 64-, and 128-MB memory module
Standard RAM	32, 64, or 128 MB installed in one of the two memory module sockets on the system board
Maximum RAM	256 MB
Memory access time/clock frequency	66 MHz
BIOS address	F000:0000


Connectors

Serial	one 9-pin connector; 16550-compatible, 16-byte buffer
Parallel	one 25-hole connector; normal (unidirectional), bidirectional, EPP 1.9, or ECP
Monitor	one 15-hole connector
PS/2	one 6-hole mini-DIN connector
Infrared	one infrared port
Docking connector	240 pins
Audio	microphone, headphones/speakers, line-out
USB	one 4-pin connector
RJ11	one RJ11 modem port (optional, not available in all regions)


Audio
Integrated Audio

Audio type	Sound Blaster Pro-compatible voice and music functions, software wavetable
Audio controller	NeoMagic NM3298
Conversion	16 bit (stereo analog-to-digital and digital-to-analog)
FM music synthesizer	20-voice, 72-operator
Interfaces:
Internal	ISA bus, microphone, dual stereo speakers
External	microphone, headphones, and line-in jacks
Internal speaker amplifier	1.5 W total, 0.75 W for each speaker
External microphone input voltage range	280 mV peak to peak
Line/audio input voltage range	2.8 V peak to peak
Controls	volume can be controlled through key combinations and software application menus


Video

Video controller	NeoMagic MagicMedia 256AV (NMG5)
Video memory	2.5 MB integrated SGRAM
Video bus	66-MHz AGP
Supported Microsoft standards	DirectDraw, Direct3D, DirectVideo, DirectShow, ActiveMovie
External monitor support	640 x 480 (all color depths); 85 Hz on external monitor 800 x 600 (all color depths); 85 Hz on external monitor 1024 x 768 (all color depths); 85 Hz on external monitor 1280 x 1024 (256 colors); 60 Hz on external monitor


Touch Pad

Interface	PS/2-compatible
X/Y position resolution (graphics table mode)	20 points/mm (500 points/inch)
Size:
Thickness	4.65 mm (0.18 inch) at highest component
Width	64-mm (2.52-inch) sensor-active area
Height	47.0-mm (1.85-inch) rectangle with 0.5-mm (0.02-inch) tabs
Weight	15 g (0.52 ounce) ± 0.5 g (0.001 ounce)
Power:
Supply voltage	5 V ± 10%
Supply current	4 mA (maximum operating)


Keyboard

Number of keys	87 (U.S. and Canada); 88 (Europe); 88 (Japan)
Key travel	3.0 ± 0.5 mm (0.12 ± 0.02 inch)
Key spacing	19.1 mm (0.75 inch)
Layout	QWERTY/AZERTY/Kanji


Physical

Dell Inspiron 3500 computers with a 13.3-inch display:

Height	35 mm (1.38 inches)
Width	316 mm (12.4 inches)
Depth	250 mm (9.8 inches)
Weight*	2.7 kg (6.1 lb)

* Includes hard-disk drive, diskette drive, and battery

Dell Inspiron 3500 computers with a 14.1-inch display:

Height	39 mm (1.53 inches)
Width	316 mm (12.4 inches)
Depth	250 mm (9.8 inches)
Weight*	2.91 kg (6.4 lb)

* Includes hard-disk drive, diskette drive, and battery


Temperature and Humidity

Temperature:
Operating	5° to 35°C (41° to 95°F)
Storage	-20° to 50°C (-4° to 122°F)
Relative humidity	10% to 90% (noncondensing)


Vibration and Shock

Maximum vibration:
Operating	0.9 GRMS using a random-vibration spectrum that simulates shipment by air
Storage	1.3 GRMS using a random-vibration spectrum that simulates shipment by truck
Maximum shock:
Operating	1.52 m/sec (60 inches/sec) (less than or equal to a pulse width of 2 ms)
Storage*	2.03 m/sec (80 inches/sec) (less than or equal to a pulse width of 2 ms)
* Measured with the hard-disk drive in head-parked position


Altitude

Altitude:
Operating	0 m to 3048 m (0 ft to 10,000 ft)
Storage	0 m to 12,192 m (0 ft to 40,000 ft)


Features Display
Features

System Features

Hardware Features

Software Features

Specifications

System

 	Display

 13.3-Inch Display

 14.1-Inch Display

Battery

AC Adapter


 	13.3-Inch Display

The following specifications apply to your computer's 13.3-inch display:

Type	Active-matrix color (TFT)
Viewable Area:
Height	194 mm (7.64 inches)
Width	262 mm (10.3 inches)
Diagonal	337.8 mm (13.3 inches)
Maximum resolution	1280 x 1024 pixels; 16 million colors (24-bit)
Response time (typical)	80 ms
Operating angle	0° (closed) to 140°
Dot pitch	0.264 mm
Power consumption	3.6 W
Controls	Brightness can be controlled through key combinations


 	14.1-Inch Display

The following specifications apply to your computer's 14.1-inch display:

Type	Active-matrix color (TFT)
Viewable Area:
Height	205 mm (8.09 inches)
Width	277 mm (10.9 inches)
Diagonal	358.1 mm (14.1 inches)
Maximum resolution	1280 x 1024 pixels; 16 million colors (24-bit)
Response time (typical)	80 ms
Operating angle	0° (closed) to 140°
Dot pitch	0.264 mm
Power consumption	3.9 W
Controls	brightness can be controlled through key combinations


Battery

Type	lithium ion
Dimensions:
Height	23.0 mm (0.91 inch)
Depth	146.5 mm (5.77 inches)
Width	98.3 mm (3.87 inches)
Weight	0.44 kg (.97 lb)
Voltage	10.8 VDC
Capacity	48.5 WH
Charge time (approximate):
Computer on	3.0 hours
Computer off	2.0 hours
Operating time (approximate, with no power management features enabled)	2 to 3 hours with one battery; 4 to 6 hours with two batteries
Life span (approximate)	400 discharge/charge cycles
Temperature range:
Charge	5° to 35°C (41° to 95°F)
Discharge	5° to 35°C (41° to 95°F)
Storage	-20° to 50°C (-4° to 122°F)


Battery Performance

Battery performance features such as charge time, operating time, and life span can vary according to the conditions under which the computer and battery are used.


AC Adapter

Input voltage	90 to 264 VAC
Input current (maximum)	1.5 A at 90 VAC, full load
Input frequency	47 to 63 Hz
Output current	3.5 A continuous
Output power	70 W
Rated output voltage	20 VDC
Physical:
Height	29.6 mm (1.17 inches)
Width	60.0 mm (2.36 inches)
Depth	105 mm (4.13 inches)
Weight (with cables)	0.3 kg (0.66 lb)
Temperature range:
Operating	5° to 35°C (41° to 95°F)
Storage	-20° to 50°C (-4° to 122°F)


Conserving Battery Power

Power Conservation Guidelines

 	Power Conservation Modes


Conserving Battery Power

Power Conservation Guidelines

How to Conserve Battery Power

Using the Microsoft® Windows® 98 Operating System to Conserve Battery Power

 	Experimenting With Power Conservation

Checking the Battery Status

Power Conservation Modes


Power Conservation Guidelines
How to Conserve Battery Power

♦	You automatically conserve battery power each time you attach an AC power source to the computer. When the AC adapter is attached, the battery or batteries, if installed are being charged while the computer runs from AC power. The life expectancy of your battery is determined largely by the number of charges it receives, so use an AC power source to run the computer if one is available.

♦	Use the Windows 98 Power Management Properties window to adjust the way the computer uses battery power. Options in the window slow or stop some internal devices when the computer is idle.

♦	Take advantage of the computer's power management modes when you leave the computer unattended for long periods of time. Standby, Turn Off Monitor, and Turn Off Hard Drive allow you to maximize power conservation when your work is interrupted.

♦	When the computer is using battery power, remove PC Cards that you are not using.

Experiment with power conservation features to achieve the optimum power conservation for your work environment.

NOTE: You might have to trade some of the computer's performance for increased battery operating time. For example, if you turn off the hard-disk drive, you may experience a delay the next time the computer tries to access the drive.


Using Windows 98 to Conserve Battery Power
 	Using the Microsoft Windows 98 Operating System to Conserve Battery Power

Complete the following steps in Windows 98 to access the Power Management Properties window and set the power management features:

Click the Start button, point to Settings, and click Control Panel.

Double-click the Power Management icon.

The Power Management Properties window contains the following tabs:

♦	Power Schemes allows you to select one of three power mode settings.

♦	Alarms allows you to set the Low battery and Critical battery alarms to alert you when the system battery falls below a certain percentage. When you received your computer, the Low battery and Critical battery alarms check boxes were not checked. Dell recommends that you do not select these options.

♦	Power Meter allows you to view the percentange of battery life remaining when your system is operating on battery power. If your system is operating on AC power, the system displays a message.

♦	Advanced allows you to display the Power Meter on the Windows 98 taskbar and to display a password prompt when the computer resumes from Standby mode.


Experimenting With Power Conservation

In general, the lower the value you set for each time-out option, the longer your battery's charge lasts. On the other hand, setting high time-out values tends to optimize the computer's performance. For best results, experiment with the following conservation methods:

♦	Use the computer with all the options set at their defaults.

♦	Use the computer with all the time-out options disabled or set to Off.

♦	Use the computer with all the time-out options set to their minimum values.

Evaluate the way that the different time-out settings affect how long you can operate the computer on battery power versus the relative efficiency of how your software performs.


 	Checking the Battery Status

The battery status LED on the front of the computer's display, to the right of the display latch, indicates the battery's current operating status.

The LED has three states:

♦	Flashing green, which indicates that the battery is charging.

♦	Solid green, which indicates that the battery is fully charged.

♦	No light, which indicates that the AC adapter is not connected.


Conserving Battery Power power conservation modes
Conserving Battery Power

Power Conservation Guidelines

Power Conservation Modes

Standby Mode

Turn Off Monitor

Turn Off Hard-Disk Drive

Save-to-Disk Suspend Mode

Save-to-Disk Suspend File


Standby Mode

Standby turns off the display, stops the hard-disk drive, and turns off other internal devices so that the computer uses less battery power. When the computer resumes operation from   Standby mode, the desktop is restored exactly as it was before entering Standby mode.

CAUTION: Windows 98 saves data to RAM , not to your hard-disk drive, before entering Standby mode. If the computer enters Standby mode while running on battery power, data loss from RAM can occur if the battery discharges completely.

You can activate Standby mode by pressing [image] [image] or by selecting Standby mode from the Shutdown window. To resume operation from Standby mode, press the power button.


 	Turn Off Monitor

The Turn Off Monitor option turns off the display so that the computer uses less battery power. You can press any key or the touch pad to turn on the display. The desktop is restored exactly as it appeared before the display was turned off.


Turn Off Hard Disk Drive
 	Turn Off Hard-Disk Drive

The Turn Off Hard-Disk Drive option turns off the hard-disk drive so that the computer uses less battery power. You can press any key or the touch pad to turn on the hard-disk drive. The desktop is restored exactly as it appeared before the hard-disk drive was turned off.


 	 Save-to-Disk Suspend Mode

Save-to-disk suspend mode copies all system data to a reserved area on the hard-disk drive and then turns off all power to the computer. When you resume normal operation, the same programs will be running and the same files will be open that were open before you activated this mode.

NOTES: Save-to-disk suspend mode helps preserve system data by quickly saving it on to the hard-disk drive if you are about to run out of battery power.

Place the computer in save-to-disk suspend mode if you do not intend to store the computer for longer than 40 days. Save-to-disk suspend mode preserves the configuration information stored in NVRAM. The reserve battery maintains this information, but may run out of energy after 40 days.

To activate save-to-disk suspend mode immediately, press [image] [image] (or [image] [image] on the French keyboard).

To resume using the computer after activating save-to-disk suspend mode, press the power button. It may take a few seconds for the computer to return to its previous state.

Some PC Cards may not operate correctly after exiting from save-to-disk suspend mode. If you encounter problems with a card, remove and re-insert it.

NOTE: Save-to-disk suspend mode requires a special file on your hard-disk drive that sets aside enough disk space to store the contents of the computer's memory. Dell creates an appropriately sized save-to-disk suspend file before shipping the computer to you. If you remove the file or add memory to the computer, or if your hard-disk drive becomes corrupted, you must recreate the file before you can again use save-to-disk suspend mode.


Save to Disk Suspend File
 	Save-to-Disk Suspend File

The save-to-disk suspend file on your hard-disk drive cannot be accessed by the operating system or application programs. When save-to-disk suspend mode is activated, all system data is stored in this file.

Use the following instructions to create a save-to-disk suspend file if you installed a new hard-disk drive, if you removed the file, or if you are rebuilding a corrupted hard-disk drive. If possible, print these instructions before you begin this procedure.

NOTE: If you installed additional memory, delete the save-to-disk suspend file and then complete this procedure. To delete the save-to-disk suspend file, type PHDISK /DELETE /FILE at an MS-DOS® prompt and press [image].

Save and exit any application programs and files that you have open and shut down the computer.

Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette drive.

When the Microsoft Windows 98 Startup Menu appears, use the [image] to select Start computer with CD-ROM support and press [image].

When A:\> appears on the screen, insert the Dell Inspiron 3500 System Software CD into your CD-ROM or DVD-ROM drive.

Your MS-DOS prompt changes from an A:\ to a D:\, assuming that d is the drive letter of your CD-ROM or DVD-ROM drive.

Type cd\utilities and press [image].

Type phdisk /create /file and press [image].

NOTE: Make sure that there is a space between phdisk /create and /file.

The utility calculates the size of the file, in KB, based on the amount of system memory in your computer, plus 2 MB to handle video memory and additional system requirements.

Follow the instructions on your screen to create the save-to-disk suspend file.

To check the size of the save-to-disk suspend file, type phdisk /info at an MS-DOS prompt and press [image].

If you need to delete the save-to-disk suspend file, type phdisk /delete /file at an MS-DOS prompt and press [image].


Using the Display and Keyboard

Display

Keyboard


Using the Display and Keyboard (Display)
 	Using the Display and Keyboard

Display

Adjusting Brightness

Adjusting Video Resolution and Refresh Rate

If You Have Display Problems

Video Modes

Keyboard


Adjusting Brightness

To accommodate local lighting conditions or video output from the software you are using, you can use key combinations to adjust the brightness of your display.

Use the following key combinations to adjust the brightness:

Key Combination	Display Adjustment
	Decreases brightness
	Increases brightness
NOTE: When running the computer on battery power, set the computer's brightness control to the lowest setting that affords comfortable viewing. You can conserve battery power by using the minimum brightness setting.


Adjusting Video Resolution and Refresh Rate

To adjust the video resolution and the number of colors on your display, follow these steps:

Click the Start button, point to Settings, and then click Control Panel.

The Control Panel window appears.

Double-click the Display icon.

The Display Properties window appears.

Click the Settings tab, and then set the resolution by dragging the slider in the Screen Area box. In the Colors box, choose the number of colors from the menu provided.

If you need further information on using the Display Properties window, see your Microsoft® Windows® 98 operating system documentation.

NOTES: Your computer's active-matrix XGA display supports a video resolution of 1024 x 768 pixels and 16 million colors (24-bit color).

The video drivers Dell installed for you are designed to offer the best performance on the computer. It is recommended that you use only these drivers with your factory-installed operating system.

If you select a resolution higher than that supported by the built-in display, panning allows you to view the image in sections on the display. A high-resolution mode can also be used on an external multifrequency monitor connected to the computer. If you are not sure which resolutions your monitor can display, check the documentation that came with the monitor.

To adjust the refresh rate of your external display, follow these steps:

Click the Start button, point to Settings, and then click Control Panel.

The Control Panel window appears.

Double-click the Display icon and click the Settings tab.

The Display Properties window appears.

Click the Advanced button.

The NeoMagic MagicMedia 256AV Properties window opens.

Click the NeoMagic tab.

Adjust the refresh rate using the slider in the Refresh Rate box.

NOTE: To adjust the refresh rate, an external display must be connected to the computer. If there is no external display attached, the Refresh Rate slider is not enabled in the NeoMagic window. Also, the external display must be selected (checked) and the internal display must be deselected (unchecked).


If You Have Display Problems

NOTES: If you are using an external monitor, see the documentation that came with the external monitor to determine the correct refresh rate. To change the refresh rate in Windows 98, click the Start button, and click the Settings tab. Then click the Advanced button to change the refresh rate.

You may need to adjust the vertical and horizontal size and position controls on your external multifrequency monitor to properly display extended-video modes.

If the computer is receiving power, but nothing appears on your display (such as light, text, or graphics) or the display image does not appear as you would expect, try the following measures to resolve the problem:

Press any key on the built-in keyboard, and then wait several seconds. If the display image returns to normal, the computer was in Standby mode conserve power.

If the battery is low (you will hear a beep every 15 seconds) connect the AC adapter to the computer or install a second battery.

Adjust the brightness.

If the computer is attached to an external monitor, press [image] [image] to toggle the video image to the display.

If the computer is off, press the Power button.


Using the Display (Video Modes)
Using the Display and Keyboard

Display

Adjusting Brightness

Adjusting Video Resolution and Refresh Rate

If You Have Display Problems

Video Modes

About Video Modes

Graphics Modes

Keyboard


About Video Modes

The built-in VGA subsystem can display many graphics modes.

Extended video modes provide resolutions beyond those contained in the original VGA standard. Some application programs require video drivers to take advantage of extended graphics modes.

If you select a resolution higher than that supported by the display, a panning driver allows you to view the image in sections on the display. A high-resolution mode can also be viewed on an external multifrequency monitor connected to the computer.

NOTE: For the sharpest image on an XGA display, use a video resolution of 1024 x 768 pixels.


Graphics Modes

External Display	Built-in LCD Display
Resolution; Colors (depending on the specifications of the external display)	Maximum Refresh Rate (Hz)	Resolution; Colors	Maximum Refresh Rate (Hz)
320 x 200; 4	85	640 x 480; 256 (8-bit)	60
320 x 200; 16	85	640 x 480; 65,000 (16-bit)	60
320 x 200; 256	85	640 x 480; 16 million (24-bit)	60
640 x 200; 2	85	800 x 600; 256 (8-bit)	60
640 x 200; 16	85	800 x 600; 65,000 (16-bit)	60
640 x 350; mono	85	800 x 600; 16 million (24-bit)	60
640 x 350; 4	85	1024 x 768; 256 (8-bit)	60
640 x 350; 16	85	1024 x 768; 65,000 (16-bit)	60
640 x 400; 256	85	1024 x 768; 16 million (24-bit)	60
640 x 480; 16	85	1280 x 1024; 256 (8-bit)	60
640 x 480; 2	85
640 x 480; 256 (8-bit)	85
640 x 480; 65,000 (16-bit)	85
640 x 480; 16 million (24-bit)	85
800 x 600; 16	85
800 x 600; 256 (8-bit)	85
800 x 600; 65,000 (16-bit)	60
800 x 600; 16 million (24-bit)	60
1024 x 768; 16	85
1024 x 768; 256(8-bit)	85
1024 x 768; 65,000 (16-bit)	85
1024 x 768; 16 million (24-bit)	85
1280 x 1024; 256	60


Using the Display and Keyboard (Keyboard)
Using the Display and Keyboard

Display

 	Keyboard

Embedded Numeric Keypad

Display Key Combinations

Power Conservation Key Combinations

Speaker Key Combinations

System Functions Key Combinations


Embedded Numeric Keypad

As you work, you may want to use the embedded numeric keypad to enter numbers in spreadsheet or financial application programs. The embedded numeric keypad shares some of the keys on your computer's keyboard. The keypad numbers and symbols are marked on the right of the keypad keys. To activate the embedded numeric keypad, press [image] (the Num Lock LED illuminates). Press and hold [image] to toggle between the letter and number keys.  To deactivate the keypad, press [image]. The Num Lock LED is no longer illuminated.  Key combinations can be used when the keypad is off or on.


Embedded Numeric Keypad Keys and Key Combinations

When Keypad Is On	Purpose
	Toggles the embedded numeric keypad between number and letter keys
<key>	Temporarily disables the embedded numeric keypad; enables the lowercase characters/functions of the keyboard
<key>	Temporarily disables the embedded numeric keypad; enables the uppercase characters/functions of the keyboard
<cursor key>	Temporarily enables a cursor-control key in the embedded numeric keypad


Display Key Combinations

	Each time you press this key combination, the computer switches the video image to the next display in the following sequence: the built-in display, an external monitor, both displays simultaneously.
	Incrementally decreases brightness.
	Incrementally increases brightness.
The keys shown below can be used to increase or decrease brightness incrementally.


Power Conservation Key Combinations

	Activates standby mode
(or [image] [image] on a French keyboard)	Activates save-to-disk suspend mode


Speaker Key Combinations

Use the [image] key with the keys shown below.

These key combinations do the following functions:

	Increases the volume of the built-in speakers and the external speakers, if attached
	Decreases the volume of the built-in speakers and the external speakers, if attached
	Enables and disables the built-in speakers and the external speakers, if attached


System Functions Key Combinations

	Restarts (reboots) the computer
	Enables and disables the embedded numeric keypad


 Using External Devices

I/O Connectors

Port Replicator

Audio

Diskette Drive

Keyboard

Keypad

Monitor

Mouse

Serial Devices

Parallel Devices


I/O Connectors

The I/O connectors are the gateways through which the computer communicates with attached external devices. For more information on a connector, click the illustration of the connector.

Some external devices require you to load software called device drivers into system memory before the devices will work. These device drivers help the computer recognize the external device and direct its operation. Instructions for installing this software are usually included with the device.


Infrared Port (I/O)
Infrared Port

The infrared port lets you transfer files from the computer to another infrared device without using cable connections.


USB Connector

Use the USB connector to attach up to two USB devices, such as a mouse, to the computer. USB is a peripheral bus standard that enables automatic detection of USB-compliant peripheral devices.


Serial Connector

Use the 9-pin serial connector to attach a serial device to the computer. The serial port passes data in serial format (one bit at a time over one line). This port supports a variety of devices, including a serial mouse, that require serial data transmission.
If you reconfigure your hardware, you may need pin number and signal information for the serial connector. Click the illustration for information on pins and signals.


Serial Port Connector Pin Assignments popup
Serial Port Connector Pin Assignments

Pin	Signal	I/O	Definition
1	DCD	I	Data carrier detect
2	RXDA	I	Receive data
3	TXDA	O	Transmit data
4	DTR	O	Data terminal ready
5	GND	N/A	Signal ground
6	DSR	I	Data set ready
7	RTS	O	Request to send
8	CTS	I	Clear to send
9	RI	I	Ring indicator
Shell	N/A	N/A	Frame ground


Parallel Connector

Use the 25-hole parallel connector to attach a parallel device to the computer. The parallel connector is used primarily for printers. The parallel port sends and receives data in parallel format, where eight data bits (one byte) are sent simultaneously over eight separate lines.

The parallel port can also be configured for compatibility with the PS/2 standard. Support for the EPP feature improves network adapter performance (adapters connect to the computer's parallel port and require the appropriate software drivers from the adapter's manufacturer).

If you reconfigure your hardware, you may need pin number and signal information for the serial connector. Click the illustration for information about pins and signals.


Parallel Port Connector Pin Assignments popup
Parallel Port Connector Pin Assignments*

Pin	Signal	I/O	Definition	Pin	Signal	I/O	Definition
1	STB#	O	Strobe	11	BUSY	I	Busy
2	PD0	I/O	Parallel data bit 0	12	PE	I	Paper end
3	PD1	I/O	Parallel data bit 1	13	SLCT	I	Select
4	PD2	I/O	Parallel data bit 2	14	AFD#	O	Automatic feed
5	PD3	I/O	Parallel data bit 3	15	EFF#	I	Error
6	PD4	I/O	Parallel data bit 4	16	INIT#	O	Initialize printer
7	PD5	I/O	Parallel data bit 5	17	SLIN#	O	Select in
8	PD6	I/O	Parallel data bit 6	18-25	N/A	N/A	Signal ground
9	PD7	I/O	Parallel data bit 7	Shell	N/A	N/A	Frame ground
10	ACK#	I	Acknowledge
* Unidirectional or bidirectional device


Monitor Connector

Use the 15-hole monitor connector to attach an external monitor to the computer. If you reconfigure your hardware, you may need pin number and signal information for the monitor connector. Click the illustration for information about pins and signals.


Monitor Connector Pin Assignments popup
Monitor Connector Pin Assignments

Pin	Signal	I/O	Definition
1	RED	O	Red video
2	GREEN	O	Green video
3	BLUE	O	Blue video
4	NC	N/A	No connection
5-8	GND	N/A	Signal ground
9	NC	N/A	No connection
10	GND	N/A	Signal ground
11	NC	N/A	No connection
12	NC	N/A	Reserved
13	HSYNC	O	Horizontal synchronization
14	VSYNC	O	Vertical synchronization
15	NC	N/A	No connection
Shell	N/A	N/A	Frame ground


Expansion Connector
Docking Connector

Use this connector to attach the Dell Inspiron 3500 Port Replicator to the computer.


PS/2 Connector

Use the 6-hole, miniature DIN PS/2 connector to attach PS/2-compatible devices such as a mouse, keyboard, or external numeric keypad. If you reconfigure your hardware, you may need pin number and signal information for the PS/2 connector. Click the illustration for information about pins and signals.


PS/2 Connector Pin Assignments

Pin	Signal	I/O	Definition
1	EXK_MSDATA	I/O	External keyboard/keypad/mouse data
2	NC	N/A	No connection
3	GND	N/A	Signal ground
4	EXK_MSPWR	O	External keyboard/keypad/mouse supply voltage
5	EXK_MSCLK	I/O	External keyboard/keypad/mouse clock
6	NC	N/A	No connection
Shell	N/A	N/A	Frame ground


Using External Devices port replicator
Using External Devices

I/O Connectors

Port Replicator

Connecting External Devices to the Replicator

Connecting the Replicator to the Computer

Detaching the Computer From the Replicator

Audio

Keyboard

Keypad

Monitor

Mouse

Serial Devices

Parallel Devices


Connecting External Devices to the Replicator

The I/O connectors on the back of the Dell Inspiron 3500 Port Replicator duplicate those on the back of your computer, so you can attach any external device to the replicator that you can attach to the computer. In addition to the standard I/O connectors, the replicator has an additional PS/2 connector, audio connectors, and a security cable slot.

Click a button to display a pop-up window describing the indicated feature.


PS/2 Mouse Connector popup
PS/2 Mouse Connector

Use this connector to attach a PS/2-compatible mouse to the replicator. You can still use the computer's touch pad when an external pointing device, such as a touch pad or mouse, is attached to the replicator.


PS/2 Keyboard/Keypad Connector popup
PS/2 Keyboard/Keypad Connector

Use this connector to attach a PS/2-style keyboard or numeric keypad to the replicator. You can still use the computer's keyboard, including the numeric keypad, when an external keyboard or external numeric keypad is attached to the replicator.


Serial Port Connector popup
Serial Port Connector

Use this connector to attach a serial device to the replicator.


Parallel Port Connector popup
Parallel Port Connector

Use this connector to attach a parallel device, such as a printer, to the replicator.


Monitor Connector popup
Monitor Connector

Use this connector to attach an external monitor to the replicator. If the image does not appear on the monitor immediately, press [image] [image].


Dual USB Connector (Replicator)
Dual USB Connector

You can use the dual USB connector on the back of the replicator to attach up to two USB devices to the replicator. USB is a peripheral bus standard that enables automatic detection of USB-compliant peripheral devices.


AC Adapter Connector replicator
AC Adapter Connector

Use this connector to attach an AC adapter to the replicator. When the replicator is attached to the computer, the AC adapter powers both devices and charges the battery in the computer.

When inserting the AC adapter cable connector into the AC adapter connector on the replicator, push firmly until the connector clicks into place.

The AC adapter has a green light that indicates when power is being received from an AC outlet.


Audio Connectors

Connect headphones or speakers to the line-out jack on the far right of the sound jacks. Connect a microphone to the microphone jack in the middle. Connect record/playback devices such as cassette players and CD players to the line-in jack on the far left.


Release Handles

These handles help you to remove the computer from the replicator.


Connecting the Replicator to the Computer

If your computer is turned on, save any open files and exit any open application programs.

Click the Start button, click Shut Down, click Shut Down the computer, and click Yes.

Disconnect the AC adapter from the computer.

Connect the AC adapter to the replicator and plug the AC power cable into an electrical outlet.

 	Place the computer on the replicator platform with the back of the computer facing the replicator's docking connector.

Make sure that the grooves on the bottom of the computer align properly with the platform rails.

Position your fingers on the platform grips and use your thumbs to push the computer forward until the docking connectors are fully engaged.


Placing the Computer on the Replicator Platform


Positioning Your Fingers


Detaching the Computer From the Replicator

Make sure there is a charged battery in the computer.

If your computer is turned on, save any open files and exit any open application programs.

Click the Start button, click Shut Down, click Shut Down the computer, and click Yes.

With both hands, pull both release handles on the sides of the replicator to undock the computer.


  Audio

You can connect speakers, a microphone, headphones, and record/playback devices such as cassette players and CD players to the sound jacks on the computer. Dell recommends using amplified speakers for the best sound.

Connect headphones or speakers to the line-out jack on the far right of the sound jacks. Connect a microphone to the microphone jack in the middle. Connect record/playback devices such as cassette players and CD players to the line-in jack on the far left.

You can control the sound coming from the external speakers and from the computer's built-in speakers with key combinations. Press [image] [image] to lower the volume. Press [image] [image] to increase the volume. Press [image] [image] to enable or disable both the built-in and external speakers.

NOTE: If no sound comes from the speakers, make sure that the sound is not disabled by pressing [image] [image].

See your Windows 98 documentation for the location of sound applications such as mixers and volume control.

The MagicWave 3DX Config utility allows you to increase the microphone gain by 20 dB and configure the tone (treble, bass and 3D enhancement) settings.

To launch the utility, follow these steps:

Click the Start button, point to Settings, and then click Control Panel.

The Control Panel window appears.

Double-click MagicWave 3DX Config.


  Diskette Drive

The diskette drive that came with your computer can be used externally. When the diskette drive is connected externally, you can use another device, such as a CD-ROM drive, DVD-ROM drive, or battery in the options bay. To connect the diskette drive externally, follow these steps: Turn off the computer.  Use the diskette drive cable that came with your computer to connect the diskette drive to the parallel port on the back of the computer (see the illustration).  NOTE: Only the diskette drive can be used both in the options bay and externally. The CD-ROM drive, DVD-ROM drive, and Zip drive cannot be used externally.


  Keyboard

You can connect a keyboard with a standard connector to the PS/2 connector on the computer. You can still use the built-in keyboard when an external keyboard is attached to the computer. You can also connect a USB keyboard to the computer's USB connector.


  Keypad

You can attach an external numeric keypad to the PS/2 connector on the computer.


Using External Devices monitor
Using External Devices

I/O Connectors

Port Replicator

Audio

Keyboard

Keypad

Monitor

Connecting an External Monitor

Using an External Monitor

Mouse

Serial Devices

Parallel Devices


Connecting an External Monitor

Turn off the external monitor and your computer. Set the monitor on a monitor stand, desk top, or other level surface near the computer. CAUTION: Do not place the monitor directly on top of your portable computer, even if it is closed. Doing so can crack the computer case, the display, or both. Connect the external monitor's video cable to the computer. Plug the monitor cable connector into the matching monitor connector at the back of the computer. If the cable is not permanently attached to the monitor, connect it to the monitor also. Tighten all the screws on the monitor cable connector(s) for proper connection.
Connect your external monitor to a grounded electrical outlet.

Plug the three-prong connector on one end of the monitor's power cable into a grounded power strip or some other grounded power source. If the cable is not permanently attached to the monitor, connect it to the monitor also.


Using an External Monitor

The video image can be displayed on an external monitor, on the computer's display, or on both simultaneously. To toggle between the three display modes, press [image] [image].

If the external monitor is turned off when you boot the computer, and if the Video Display Device category is set to CRT Mode in the Main menu of the Setup program, the computer sends the video image to the external monitor. In this case, you do not see an image on either the computer's display or on the external monitor. To resolve this situation, turn on the external monitor or press [image] [image] to switch the video image to the computer's display.

Whether you are using an appropriately equipped multifrequency monitor only or are using an external monitor and the built-in display simultaneously, you can display up to 16 million colors at a noninterlaced resolution of 1280 x 1024 pixels.

NOTE: When the external monitor and the built-in display are used simultaneously, the refresh rate is always 60 Hz. Each time you press [image] [image] key combination, the computer switches the video image to the next display in the following sequence: the built-in display, an external monitor, both displays simultaneously.


Mouse

You can attach a PS/2-compatible mouse to the PS/2 connector on the computer or a USB-compatible mouse to the USB connector.  NOTE: Before connecting or disconnecting a serial mouse or PS/2 mouse, it is recommended that you turn off your computer.  While an external mouse is attached to the computer, the touch pad is still usable.
The touch pad device drivers that Dell installed on your hard-disk drive work with a PS/2 mouse, serial mouse, or USB mouse from Dell. If you did not receive your mouse from Dell, you must install device drivers separately to use the mouse. This software is usually included with mouse installation kits.


Serial Devices

Turn off the computer. Open the I/O door.  Plug the connector on the device's I/O cable into the serial connector on the computer's I/O panel. Tighten all the screws on the cable connector to securely fasten the device to the computer.  If the device has a power cable, plug the cable into a grounded electrical outlet. Restart the computer.


Parallel Devices

Turn off the computer. Open the I/O door.  Plug the connector on the device's I/O cable into the parallel connector on the computer's I/O panel. Tighten all the screws on the cable connector to securely fasten the device to the computer. If the device has a power cable, plug the cable into a grounded electrical outlet. Restart the computer.


Using This Guide

This help section describes how to use this online document and provides basic information about its conventions. Click a topic for more information.

First-Time Users

Button Bar

Navigation

Conventions

For information on standard Help features of the Microsoft® Windows® 98 operating system, click the Start button, and then click Help. Click the Contents tab. Click Introducing Windows 98, and then click How to Use Help.


First-Time Users

This online document is organized by sections, each of which has a corresponding icon and title on the Contents screen. Each section is divided into many topics, which are individual screens of information.

To select a section, place your pointer over its icon (small graphical representation) or title. When the pointer changes from [image] to [image], click to select the section. To access a particular topic within a section, click its button or title. Or you can use [image] or [image] to sequentially page through all the topics in a section.

Some topics contain green text with a solid or dotted underline. Such text provides links to other related topics or to more information about the topic you are currently viewing. For example, to jump to another topic in this help section, click the green underlined text in the following note.

NOTE: If you ever feel lost in this document, you can click [image] to return to the previous topic you were viewing or [image] to return to the Contents screen. If you are unfamiliar with Windows Help files, the Button Bar and Navigation topics in this section may be helpful.


Button Bar

The button bar at the top of each window provides navigation, search, and information functions for this online document. You can select a button by clicking it or by pressing the letter on your keyboard that corresponds to the underlined character shown on the button. For more information, click any button in the following graphic.


Contents Button

Click [image] or press [image] to display the Contents topic, which lists the main sections of this online document. When you click a section icon or its title, the Contents topic is replaced by the first topic in that section or a list of topics for that section.


Search Button

Click [image] or press [image] to find information quickly. Click the Index tab to display a list of index entries. Double-click an entry in the alphabetical list displayed (or type a subject and click the Display button). If there is more than one topic for that entry, a Topics Found dialog box lists the topics. Double-click the topic you want to view.


Back Button

Click [image] or press [image] to go back through previously viewed topics in the order you selected them.


Print Button

Click [image] or press [image] to print the topic you are currently viewing. You can also print a topic by selecting Print Topic from the File menu at the top of the window.


Browse Buttons

Click [image] or [image] to browse backward or forward through the topics in a section. When one of these buttons is grayed, you have reached the start or end of a browse sequence.


About Button

Click [image] or press [image] for information about Dell, a list of trademarks used in this online document, and other documentation you may need (if applicable).


Glossary Button

Click [image] or press [image] to display a list of terms. Click a letter from the set of letter buttons to display a list of terms that start with that letter. Click a term to display its definition in a pop-up window. When you finish reading the definition, click anywhere on the screen or press any key to return to the list of terms.


Exit Button

Click [image] or press [image] to exit this online document.


Navigation

You can navigate through this document in several ways. While viewing any topic, you can jump to a related topic by clicking green underlined text. You can view more information about the current topic by clicking on green text with a dotted underline.

You can also move around in the file by clicking buttons. Buttons are located on the button bar at the top of the window, in the banner (blue) area of topics, and in topic lists. For more information about navigational features, click any of the following topics:

Moving Between Topics	Contents Button
Pop-Up Windows	Search Button
Expanding Lists	Back Button
Section Buttons	Browse Buttons
Related Information Button


Moving Between Topics

Jumps are identified in this online document by either buttons, such as [image], or by green underlined text. When you select a jump, the current topic is replaced by a new topic.

To choose a jump, place your pointer over it. When the pointer changes from [image] to [image], click to select the jump. Or press [image] to highlight the jump you want, and then press [image] to select it.


Pop-Up Windows

This is an example of a pop-up window. Pop-up windows display information related to the current topic.

Links to pop-up windows are identified in this online document by green text with a dotted underline. Sometimes you can access pop-up windows by clicking buttons within a topic or by clicking certain areas of a graphic as directed in the accompanying text.

To view a pop-up window, place your pointer over its link. When the pointer changes from [image] to [image], click to display the pop-up window. Or press [image] to highlight the link, and then press [image] to display the window.

To print a pop-up window, place your pointer anywhere in the pop-up window and then click the right mouse button.

To close a pop-up window and return to the topic you were previously viewing, click anywhere on the screen or press any key on the keyboard.


Expanding Lists

Expanding lists present section topics in an outline format. Initially, only the highest-level topics are displayed to provide an overview of the section. When you click a high-level topic that has subordinate topics, these topics are displayed below the "parent" topic as shown in the following example. Only one high-level topic can be expanded at a time. If you click a topic from the lowest level of this list, the list is replaced by the selected topic.


Section Buttons

Each topic contains a section button, such as [image], to the left of its title. Click this button to jump to the topic that is the "parent" of the current topic within that section. If you are at the beginning of a section, click this button to jump to the Contents topic.


Related Information Button

Some topics contain a related information button, [image], in the banner (blue) area. Click this button to display a pop-up window with a list of related topics. Click a topic you want to view, or click outside the pop-up window to return to the current topic.


Conventions

Visual Cue	Indication
	Links to a topic or pop-up window. Click the button to jump to the topic or view the pop-up window.
	Identifies a link in text or graphics that can be selected by clicking it.
Green underlined text	Links to a related topic. Click the text to jump to the new topic.
Green text with a dotted underline	Links to a pop-up window. Click the text to view the pop-up window.
lowercase bold	Identifies commands, filenames, directory names, and interface components such as window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display.
Italics	Identifies variables. Also used for emphasis.
Courier text	References screen text (messages) and text you must type.
	Identifies notes.
	Identifies cautions and warnings.


Notes

A note conveys important information that helps you make better use of your computer system.


Cautions

A caution indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.


Warnings

A warning indicates the potential for bodily harm and tells you how to avoid the problem.


Using Internal Devices

PC Cards

CD-ROM or DVD-ROM Drives

Hard-Disk Drive

Infrared Port

Touch Pad

Diskette Drive

Options Bay


Using Internal Devices PC Cards
Using Internal Devices

PC Cards

About PC Cards

Installing PC Cards

Removing PC Cards

Configuring PC Cards

CD-ROM or DVD-ROM Drives

Hard-Disk Drive

Infrared Port

Touch Pad

Diskette Drive

Options Bay


About PC Cards

You can install up to two PC Cards that adhere to PCMCIA standards and release 4.2 of the JEIDA standard.

The computer supports type I, type II, and type III PC Cards, including such memory devices as SRAM cards that emulate diskettes, RAM cards, OTP ROM cards, and ATA cards that emulate IDE hard-disk drives. The computer also can support I/O cards such as modem communication cards, LAN cards, wireless LAN cards, SCSI cards, and sound cards.

You can install one type III or two type I or type II cards in the computer.

You can also use extended PC Cards in the computer.

Both PC Card slots support CardBUS technology. In addition, a ZV Port is available from the lower slot (slot 0). If you ordered an MPEG -2 decoder PC Card from Dell, install it in the lower PC slot.

NOTES: A PC Card is not a boot device.

"Type" of card refers to its thickness, not its functionality.


PC Card Types popup
PC Card Types

Because a type III card is thicker than type I and type II cards, it takes up the entire PC Card slot, although it uses only one PC Card connector.


Extended PC Cards

CAUTION: Take extra precautions if you use extended PC Cards in the computer. Extended cards are longer versions of standard PC Cards. They fit into, and operate correctly with, the computer. However, they extend beyond the edge of the computer when installed. If something strikes the exposed end of an installed card, the card or the system board can be damaged. Always remove an extended PC Card before you pack the computer for traveling.

NOTE: Because of space considerations, you may have trouble using two PC Cards in the computer if one of them is an extended card. Always install an extended card in the top PC Card connector.


Installing PC Cards

The PC Card slot has two PC Card connectors and supports four combinations of cards. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end should be inserted into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that comes with the card.  NOTE: It is important that you complete the setup of your operating system before installing a PC Card. You can install a PC Card while the computer is running. The PC Card is automatically detected. Unpack the card and install it by performing the following steps:
If necessary, remove the blank from the connector you intend to use.

NOTE: If you eject a PC Card blank or another PC Card before inserting another PC Card, the eject button will slide out when you insert the new card. To reposition the eject button, use your fingertip to flip the button toward the front of the computer, until the button is flush with the computer casing.

Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.

Insert the card into the slot and press in firmly until the card is completely seated in the internal PC Card connector.

If there is too much resistance when inserting it, do not force the card. Check the card's orientation and try again.

If the PC Card connector was empty when you inserted a PC Card, the eject button will remain flush with the computer casing during and after insertion.The computer recognizes most I/O cards and automatically loads the appropriate device driver.

If you have older modem communications software that cannot use certain IRQ settings, you must disable the serial port or infrared port to use the software.


PC Card Combinations popup
PC Card Combinations

♦	A single type I or type II card (using either the top or bottom PC Card connector)

♦	One type I card and one type II card (using either connector)

♦	Two type I cards or two type II cards

♦	One type III card (using the bottom connector)


PC Card Blank popup
PC Card Blank

Save the PC Card blank to use whenever you do not have a PC Card installed. The blank protects the PC Card connector from dust and other particles.


Removing PC Cards

To remove a PC Card, use your finger tip to flip the eject button out so that it is perpendicular to the computer. Push in the eject button to release the card. Gently remove the PC Card. NOTE: After you have removed a PC Card or PC Cards, you should install one or both of the PC Card blanks provided with the computer to protect the PC Card connectors.


Configuring PC Cards

If you are using the Microsoft® Windows® 98 operating system, click the Start button, point to Settings, and then click Control Panel. Double-click the PC Card icon to open the PC Card Properties window. For more information, check the documentation that came with your operating system.

You can also double-click the PC Card icon on the Windows 98 taskbar.


 	CD-ROM or DVD-ROM Drives

Your computer came with either a CD-ROM or DVD-ROM drive . Both drives read audio CDs and a variety of other CD formats. The DVD-ROM drive also plays DVDs.

CAUTION: Do not use the CD-ROM or DVD-ROM drive while the computer is in motion. Doing so could interrupt the flow of data between the CD-ROM or DVD-ROM drive and the hard-disk drive or diskette drive.

Follow these steps to play a CD or DVD:

Press the open button on the front of the drive to open the disc tray.

CAUTION: Do not press down on the disc tray when opening or closing it.

Place the disc in the center of the disc tray with the label side facing up. If you are inserting a double-sided DVD, be sure to place the side you want to access (side 1 or 2) facing up.

Press down gently on the center ring of the disc on both sides of the spindle until the disc snaps into place. Make sure that the disc is seated properly on the spindle. If the disc is not properly seated, the disc and CD-ROM or DVD-ROM drive may be damaged.

Close the tray by pressing the front edge of the tray toward the computer until it closes completely and is flush with the computer casing.

NOTE: High-speed CD-ROM drives spin the CD at a very high rotational speed and may be noisy. If a CD is printed on only half the disk, or if there is a slight imbalance in the CD, the imbalance is greatly magnified by the high speed and the noise is louder. This effect is inherent in the high-speed technology and does not indicate a problem with the drive.

When the CD-ROM or DVD-ROM drive is in use, the LED blinks on the front of the drive bezel.

When listening to audio CDs or playing DVD movies, you can use key combinations to control the volume.


Caring for CDs and DVDs

♦	Never use a damaged or warped disc.

♦	Always hold the disc by its edges. Do not touch the surface of the disc.

♦	Use a clean, dry cloth to remove dust, smudges, or fingerprints from the surface of the disc. When cleaning, wipe from the center of the disc to the edge.

♦	Never use solvents, such as benzine, record cleaners, or antistatic sprays, to clean the disc.

♦	Do not write on the surface of the disc.

♦	Store discs in their containers, placing them in a cool, dry place. Extreme temperatures may damage discs.

♦	Do not bend or drop a disc.

♦	Do not place objects on top of a disc.


Hard-Disk Drive

If Dell installed the operating system on the hard-disk drive that came with the computer, the drive is ready to use. As your computing needs change, you can upgrade to a hard-disk drive of higher capacity. NOTE: The computer is designed to work with Dell-tested hard-disk drives only. Do not use hard-disk drives obtained from vendors other than Dell. If you buy a new hard-disk drive from Dell, see the documentation that came with the new drive for instructions on installing and preparing the drive. When the hard-disk drive is being accessed, the green hard-disk drive access LED flashes.  CAUTION: To prevent data loss, turn off the computer before removing or installing the hard-disk drive. Do not remove the drive if the computer is in save-to-disk suspend mode or if the CD-ROM, DVD-ROM, or hard-disk drive access indicator LED is on.


Installing the Hard-Disk Drive popup
Installing a Hard-Disk Drive

Save any open files, exit all application programs, shut down the computer, unplug the AC adapter, and remove any installed batteries.

The hard-disk drive is inside the computer, located behind the battery. You must remove the battery to access the hard-disk drive.

Remove the currently installed drive.

Turn the computer over, and remove the screw securing the hard-disk drive to the bottom of the computer.

 	Gently pull the plastic tab on the top of the hard-disk drive to slide the hard-disk drive forward.

When the hard-disk drive is not in the computer, protect the drive from exposure to static electricity.

CAUTION: Hard-disk drives are extremely fragile and must be handled carefully. Even a slight jar or bump can damage the spinning heads and plates, thus rendering the drive inoperable.

WARNING: The hard-disk drive may be hot to the touch. Do not touch the plastic housing of the hard-disk drive if you remove the drive from the computer when the drive is hot.

Remove the new drive from its packaging.

Save the original packaging to use when storing or shipping the hard-disk drive.

Slide the new drive into place.

You may feel some resistance as the drive connects to its interface connector at the back of the bay.

CAUTION: If the drive does not slide easily into the bay, pull it out and try again. Do not force the drive into the bay.

Replace the screw you removed in step 2.

If you have installed a new drive, follow the directions that came with the drive to create a save-to-disk suspend file.


Infrared Port

The computer comes with an infrared port. An infrared data stream is transmitted through a lens in the computer up to a distance of 1 m (3.3 ft). This light is received by a compatible computer, printer, mouse, or remote control. The infrared port lets you transfer files from the computer to another infrared device without using cable connections.
You can also use other commercially available infrared-capable application programs.

To use the infrared port, point the computer's infrared port directly at the infrared port of the compatible device. Infrared devices transmit data in a 30-degree cone of infrared light. Start the data communications software on both devices, and then begin transferring files. Read the documentation that came with your compatible device to make sure you operate it correctly.

NOTES: Make sure that there are no books, papers, or other objects between the two infrared devices and that the two devices are within the 30-degree cone.

For information on configuring the standard infrared drivers that came with Windows 98, see your operating system documentation.


30-Degree Infrared Cone graphics popup
30-Degree Infrared Cone


Touch Pad

The PS/2-compatible touch pad detects the position of your finger over a touch-sensitive area and provides the computer full mouse functionality. The touch pad's two buttons correspond to the left and right buttons on a standard mouse. To move the cursor, lightly slide your finger over the smooth sensor area. To select an object, gently tap once on the surface of the touch pad. To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger across the surface. To double-click an object, position the cursor on the object and then tap twice.
To customize touch pad and cursor features, follow these steps:

Click the Start button, point to Settings, and then click Control Panel.

The Control Panel window appears.

Double-click the Mouse icon.

Select from amongst the the three tabs (Buttons, Pointers, and Motion). If the Synaptics touch pad drivers have been installed there are five additional tabs (Touch, Edge Motion, Scrolling, Button Actions, More Features) to customize your touch pad settings.

Make your selections. Click the Help button if you need more information.

NOTE: Keep your fingers away from the touch pad while the computer is booting or loading the operating system. If you touch the touch pad at either time, the cursor will not move until you remove your finger from the touch pad surface.


Diskette Drive

The standard configuration for your computer includes a battery installed in the battery bay and a 3.5-inch diskette drive installed in the computer's options bay. You can use a second battery in the options bay, but you must first remove the diskette drive module.  NOTE: Before you remove a device from the options bay, turn off the computer. After you install a device in the options bay, reboot the computer so that the device is recognized by the operating system. The diskette drive lets you install programs and transfer data using 3.5-inch diskettes.
To use the diskette drive, insert a 3.5-inch diskette into the drive (label side up and metal end first). Push the diskette into the drive until the eject button extends outside the drive casing.

When data is being accessed from the diskette drive in the options bay, the green diskette drive access LED flashes.

To remove a diskette from the drive, press the eject button to release the diskette, and then pull the diskette out of the drive.

NOTE: The diskette drive can also be used externally.


Options Bay

The standard configuration of your portable computer includes CD-ROM drive and diskette drive. The diskette drive is installed in the options bay when you receive your computer. You can also use a DVD-ROM drive or a second battery in the options bay. You remove and install all three devices in the same way.

If your computer is turned on, save any open files and exit any open application programs. Click the Start button, click Shut Down, click Shut Down the computer, and click Yes.  Disconnect the AC adapter.  Using your index finger, pull the options bay latch (located on the side of the computer next to the options bay) toward you (see 1 in the illustration). With your thumb, gently push the options bay latch out and back (see 2 in the illustration) until the device pops out (see 3 in the illustration).
CAUTION: When a diskette drive, CD-ROM drive, or DVD-ROM drive is outside of the computer, it is extremely fragile and must be handled carefully. Even a slight bump or jar can damage it. Store these drives in a safe place.

Grasp the device firmly and slide it out of the options bay (see the illustration).

With the options bay latch released, slide the new device into the options bay until it is flush with the computer casing.

NOTES: The device cannot be fully inserted into the computer unless the options bay latch is released.

The DVD-ROM and CD-ROM drives cannot be used as external devices. Do not try to connect these drives to any external input/output (I/O ) connectors.

Close the options bay latch by using your index finger to push it toward the front of the computer until it is flush with the computer casing. Using your thumb, push the options bay latch in.

Press the power button to turn on the computer.


CD-ROM or DVD-ROM Drive

Your computer came with a CD-ROM drive or a DVD-ROM drive. Both drives read audio CDs and a variety of other CD formats. The DVD-ROM drive can also read DVDs.


Maintaining Your Computer

Preserving Data

Cleaning Computer Components

Environmental Factors


Maintaining Your Computer preserving data
Maintaining Your Computer

Preserving Data

Scheduling Backups

Backup Devices

Recovering Data

Cleaning Computer Components

Environmental Factors


Scheduling Backups

To avoid loss of data, you should regularly make backup copies of all hard-disk drive files. Dell recommends that you back up the hard-disk drive at least once a week, with a daily backup of those files known to have been changed. Following these guidelines ensures the loss of no more than a day's work in the event of a hard-disk drive failure or if you inadvertently delete one or more important files.

As further insurance against data losses, you should keep duplicate copies of the weekly and monthly backups at an off-site location. Doing this ensures that you lose no more than a week's work, even if one of the on-site backups becomes corrupted.


Backup Devices

Tape drives are convenient and affordable devices that can back up data quickly, following predetermined routines that usually run unattended. The portable computer supports tape drives that conform to the EPP 1.9 standard for high-speed data transfer. An external tape drive can be connected to the computer's parallel port.

Zip drives, either internal or external, are also convenient devices that can back up data quickly. An internal Zip drive can be purchased from Dell. To order an optional internal Zip drive, call Dell at the appropriate telephone number for your location. An external Zip drive can be connected to the computer's parallel port connector.

If you are connected to a network through a PC Card, backing up to the network is a convenient option. Or, if you also use a desktop computer, you can use a data transfer program with a parallel cable to copy critical files to the desktop system. If the data transfer program came with a cable, be sure to use the cable that came with it.

As a last resort, you can back up a hard-disk drive's contents on diskettes, a method that is both time-consuming and prone to human error. Also, backing up a full hard-disk drive requires a great many diskettes. Therefore, if it is absolutely necessary to use diskettes as backup devices, delete any unwanted hard-disk drive files before starting a backup procedure.


Recovering Data

Some hard-disk drive failures are recoverable if the proper utility software is available. Even losses such as accidentally deleted files or accidental reformatting of a hard-disk drive can be reversed with commercially available disk utilities.

Deleting files or reformatting the hard-disk drive does not actually erase the contents of the hard-disk drive until new data is saved (written) to the sectors containing these files. With the appropriate software, the data stored in these areas can sometimes be restored—meaning that you can recover most, if not all, of the data.


Maintaining Your Computer cleaning components
Maintaining Your Computer

Preserving Data

Cleaning Computer Components

Cleaning the Built-In Display

Cleaning the Touch Pad

Cleaning External Devices

Environmental Factors


Cleaning the Built-In Display

Clean the computer's built-in display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth, and then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display has been soiled with grease or some other contaminant, use a water-dampened cloth instead of commercial window cleaner.

CAUTION: Do not spray or pour any cleaning solution directly on the display or any part of the computer.


Cleaning the Touch Pad

Operate the touch pad with clean hands. When necessary, clean the exterior of the touch pad with a soft, dry cloth moistened with isopropyl alcohol.

CAUTION:  Do not clean the touch pad with any solution that contains an acid, such as vinegar, or with ammonia. Do not spray or pour any cleaning solution directly on any part of the computer.


Cleaning External Devices

A conventional monitor or keyboard cover minimizes the accumulation of dust and other debris inside an external monitor or external keyboard when the device is not in use. Also, commercially available keyboard membrane covers make it possible to use the keyboard while providing protection against foreign particles.

However, regardless of any protective covers, the monitor and keyboard must be cleaned occasionally. To clean external devices, follow these steps:

Turn off the computer, monitor, and any other attached peripherals, and disconnect them from AC power.

Use a small, hand-held vacuum cleaner to remove any dust from the slots and holes on the monitor and between the keys on the keyboard.

Moisten a soft cleaning cloth with a solution of three parts water and one part liquid dishwashing detergent.

Do not soak the cloth in the solution; you must not let the solution drip inside the monitor or keyboard.

Use the moistened cloth to wipe the keyboard and the exterior of the monitor, including the screen.


Maintaining Your Computer environmental factors
Maintaining Your Computer

Preserving Data

Cleaning Computer Components

Environmental Factors

Temperature	EMI and RFI
Humidity	Magnetism
Altitude	Shock and Vibration
Dust and Particles	Power Source Interruptions
ESD


Temperature

Temperature extremes can cause a variety of problems, including premature aging and failure of chips or mechanical failure of devices. Extreme temperature fluctuations can cause chips to become loose in their sockets and can cause expansion and contraction of disk drive platters, resulting in read or write data errors.

There are several guidelines you can follow to minimize the negative effects of temperature on computer performance.


Temperature Guidelines

For optimum computer performance, follow these guidelines:

♦	Ensure that the computer is operated in an environment no colder than 5°C (41°F) or hotter than 35°C (95°F).

♦	Ensure that the computer has adequate ventilation.

Do not place it within a closed-in wall unit or on top of cloth material, which can act as insulation. Do not place it where it will receive direct sunlight, particularly in the afternoon. Do not place it next to a heat source of any kind, including heating vents during the winter.

♦	Clean the computer at regular intervals to avoid any buildup of dust and debris, which can cause a computer to overheat.

♦	If the computer is exposed to abnormally cold temperatures, allow a 15-minute warm-up period after it is turned on before attempting to read from or write to the hard-disk drive.

♦	Charge the battery at normal room temperature.


Humidity

High humidity can cause moisture to collect in the computer. This moisture can cause corrosion of internal components and degradation of properties such as electrical resistance, thermal conductivity, physical strength, and size. Extreme moisture buildup inside the computer can result in electrical shorts, which can cause serious damage to the computer.

Each Dell computer is rated to operate at 10% to 90% relative humidity, with a humidity gradation of 10% per hour.

Buildings in which climate is controlled by air-conditioning in the warmer months and by heat during the colder months usually maintain an acceptable level of humidity for computer equipment. However, if a computer is located in an unusually humid location, use a dehumidifier to maintain the humidity within an acceptable range.


Altitude

Operating the computer at high altitude (low pressure) reduces the efficiency of forced and convection cooling and can result in electrical problems related to arcing and corona effects. This condition can also cause sealed components with internal pressure, such as electrolytic capacitors, to fail or perform at reduced efficiency.

Each Dell computer is rated to operate at altitudes from 0 to 3048 m (0 to 10,000 ft) and can be stored at altitudes of 0 to 12,192 m (0 to 40,000 ft).


Dust and Particles

A clean operating environment can greatly reduce the negative effects of dust and other particles, which act as insulators and interfere with the operation of a computer's mechanical components. Also, in addition to regular cleaning, you should follow these guidelines to deter contamination of the computer equipment:

♦	Do not permit smoking anywhere near the computer.

♦	Do not allow food or drink near the computer.

♦	Store the computer in the carrying case when you are not using the computer.

♦	Keep all diskettes in a closed diskette box when not in use.

♦	Close windows and outside doors to keep out airborne particles.

♦	Protect the computer from dust or other foreign particles, such as food.

♦	When traveling, do not pack the computer with items such as shaving cream, colognes, perfumes, or food.

♦	When not using PC Cards, use the blanks to protect PC Card connectors.


ESD

ESD is a discharge of a static electrical charge, which occurs when a person whose body contains such a charge touches a component in the computer. This static discharge can cause components, especially chips, to fail. ESD is a problem particularly in dry environments where the relative humidity is below 50 percent.

To reduce the effects of ESD, observe the following guidelines:

♦	When installing memory modules, wear a wrist grounding strap. If a wrist grounding strap is unavailable, touch an unpainted metal surface on the chassis periodically to dissipate any static charge.

♦	If at all possible, stand on a concrete floor or use an antistatic floor mat while working inside the computer.

♦	If it is necessary to work in a carpeted area, spray the carpet with an antistatic spray and allow it to dry before beginning to work inside the computer.

♦	Keep components in their antistatic packaging until they are installed.

♦	Avoid wearing clothing made of wool or synthetic materials.


EMI and RFI

EMI and RFI from a computer can adversely affect devices such as radio and TV receivers operating near the computer. Radio frequencies emanating from a computer can also interfere with cordless and low-power telephones. Conversely, RFI from high-power telephones can cause spurious characters to appear on the display.

RFI can travel from the computer to other devices through the AC power cable and power source or through the air like transmitted radio waves. The FCC publishes specific regulations to limit the amount of EMI and RFI emitted by computing equipment. Each Dell computer meets these FCC regulations.

There are several guidelines you can follow to reduce the possibility of EMI and RFI as well as to prevent RFI from affecting TV reception.


Reducing EMI and RFI popup
Reducing EMI and RFI

To reduce the possibility of EMI and RFI, follow these guidelines:

♦	Ensure that the screws on all peripheral cable connectors are securely fastened to their corresponding connectors on the back of the computer.

♦	Always use shielded cables with metal connector shells for attaching peripherals to the computer.


Preventing RFI From Interfering With TV Reception popup
Preventing RFI From Interfering With TV Reception

To prevent RFI from affecting TV reception, follow these guidelines:

♦	Keep any TV set at least 6 ft away from the computer.

♦	Use a directional outdoor TV antenna.

♦	Attach line filters to the TV set.

♦	Use 75-ohm coaxial cable for the TV set rather than twin-lead antenna wire.

♦	If interference occurs, rotate the computer or the TV set 90 degrees.


Magnetism

Because they store data magnetically, diskettes and hard-disk drives are extremely susceptible to the effects of magnetism. Diskettes should never be stored near magnetic sources such as the following:

♦	Monitors

♦	Speakers in wooden cabinets

♦	TV sets

♦	Printers

♦	Telephones with real bells

♦	Fluorescent lights


Speakers

Speakers can be a source of magnetic energy if they are not properly shielded. Speakers that are enclosed in wooden cabinets provide no magnetic shielding. Multimedia speakers for computers are magnetically shielded inside a metallic case and are thus the only type of speakers recommended for use with multimedia computers.


Shock and Vibration

Excessive shock can damage the function, external appearance, and physical structure of a computer. Each Dell portable computer has been designed to operate properly after withstanding a minimum of six consecutively executed shock pulses in the positive and negative x, y, and z axes. Each shock pulse can measure up to 1.52 m/sec (60 inches/sec) (less than or equal to a pulse width of 2 ms). In storage, the computer can withstand shock pulses of 2.03 m/sec (80 inches/sec) (less than or equal to a pulse width of 2 ms).

Excessive vibration can cause the same problems that excessive shock causes and can cause components to become loose in their sockets or connectors. Computers can be subjected to significant vibration when being transported by vehicle or when operated in an environment with machinery that causes vibration.

Each Dell portable computer, when operating, is designed to withstand vibration of 0.9 GRMS, using a random-vibration spectrum that simulates air shipment. In storage, the computer can withstand vibration of 1.1 GRMS, using a random-vibration spectrum that simulates truck shipment.


Power Source Interruptions

Computers are sensitive to variations in voltage supplied by the AC power source. Overvoltage, undervoltage, and transients (or spikes) can erase data from memory or even cause components to fail. To protect against such problems when you are using the AC adapter to power the computer, place the computer on a dedicated power circuit (rather than sharing a circuit with other heavy electrical equipment).

Another threat to a computer's supply of power is surges or blackouts caused by electrical storms. Whenever possible, turn off the computer and any peripherals, unplug them from their power sources during thunderstorms, and use the battery to power the computer.

If a blackout occurs—even a temporary one—turn off the computer immediately and disconnect it from AC power. Leaving the computer on and connected to AC power may cause problems when the power is restored; all other appliances left on in the area can create large voltage spikes that could damage the computer. Instead, use the battery to power the computer.


Heavy Electrical Equipment

Place the computer on a dedicated power circuit,
rather than sharing a circuit with any of the following:

♦	Kitchen appliances

♦	Electronic musical equipment

♦	Copier machines

♦	Air conditioners

♦	Vacuum cleaners

♦	Space heaters

♦	Power tools

♦	Teletype machines

♦	Adding machines

♦	Laser printers

♦	Facsimile machines

♦	Any other motorized equipment


Powering Your Computer

AC Adapter

 	Battery Power

Battery Charge Indicators

Charging the Battery


AC Adapter

The AC adapter converts AC power to the DC power required by the computer. The AC adapter kit includes two cables: the AC adapter cable and an AC power cable. You can connect the AC adapter with your computer either turned on or off. The AC adapter works with AC power sources world wide. However, power connectors vary among countries. Before using AC power in a foreign country, you may need to obtain a new power cable designed for use in that country. NOTE: If you are running your computer on AC power with a battery installed, the AC adapter charges the battery (if needed) and then maintains the battery's charge. CAUTION: The AC adapter should be in a ventilated area, such as on a desktop or on the floor, when used to power the computer or charge the battery. Do not use the AC adapter in a poorly ventilated environment, such as inside a carrying case.
When your computer is turned on, the green power indicator light is constantly lit, which indicates that the system is active. This light is on when the computer is running either from AC or battery power. If the light is amber-colored, the computer is in Standby mode.

The battery charge indicator LED shows the status of the battery. When the AC adapter is connected to the computer, this light is green. When the battery is charging, this light blinks slowly. When this light stops blinking and becomes solid green, the battery is fully charged.


Connecting the AC Adapter popup
Connecting the AC Adapter

Connect the AC power cable to the AC adapter.

Plug the AC adapter cable into the AC adapter
connector on the computer.

Plug the AC power cable into an electrical outlet.


Powering Your Computer battery power
Powering Your Computer

AC Adapter

Battery Power

About the Batteries

Battery Usage

Installing a Battery in the Battery Bay

 	Installing a Second Battery in the Options Bay

Battery Charge Indicators

Charging the Battery


About the Batteries

The battery uses lithium ion technology to power the computer when it is not connected to an AC power source. The main battery comes standard with the computer.  To double battery life, you can  install an optional second battery in the options bay. ♦ You can expect 2  to 3 hours of battery life with a single fully charged battery and 4 to 6 hours of battery life with two fully charged batteries.
♦	A built-in charge gauge lets you check a battery's charge before you insert it into the computer.

♦	The battery's self-test capability alerts you to battery conditions such as low charge.

NOTE: The battery is designed to work with Dell Inspiron 3500 series computers only. Do not use the battery with other computers, and do not use batteries from other computers in your computer.


Battery Usage

The main battery is partially charged when you receive it. Charge the battery to full capacity before using the computer for the first time. A number of factors affect battery operating time:

♦	Which power conservation features you use

♦	The number and type of PC Cards you use

♦	The kinds of application programs you run

♦	The capacity of the optional memory modules you install (the higher the capacity, the more power used)

♦	The use of an internal Zip drive,  CD-ROM drive, or DVD-ROM drive, which use more power than a hard-disk drive or a diskette drive

CAUTION: To avoid data loss, do not replace a battery while the computer is turned on unless the computer is connected to AC power or a second battery is installed in the options bay.


Type of PC Card

The PC Cards that use the most battery power are high-speed modems, wireless devices, and hard-disk drives.


Type of Application Program

Some communication application programs keep the serial port turned on at all times which can deplete battery life.


Installing the Main Battery
Installing a Battery in the Battery Bay

Save any files you have open and exit all application programs. If your computer is operating on battery power, preserve your data in one of the following ways: Connect the AC adapter and plug it into an electrical outlet.  From the Start menu, shut down your computer. Using your index finger, pull the battery bay latch (located on the side of the computer next to the battery bay) toward you (see 1 in the illustration). With your thumb, gently push the latch out and back (see 2 in the illustration) until the battery pops out (see 3 in the illustration).
Grasp the battery firmly and slide it out of the battery bay.

With the battery bay latch released, slide the new battery into the battery bay until it is flush with the computer casing.

You cannot fully insert the battery into the computer unless the battery bay latch is released.

Close the battery bay latch by using your index finger to push it toward the front of the computer until it is flush with the computer casing. Using your thumb, push the battery bay latch in.

Turn on the computer.


Installing a Second Battery
 	Installing a Second Battery in the Options Bay

Save any files you have open and exit all application programs. If your computer is operating on battery power, preserve your data in one of the following ways: Connect the AC adapter and plug it into an electrical outlet.  From the Start menu, shut down your computer. Using your index finger, pull the options bay latch (located on the side of the computer next to the options bay) toward you (see 1 in the illustration). With your thumb, gently push the latch out and back (see 2 in the illustration) until the device pops out (see 3 in the illustration)
Grasp the device firmly and slide it out of the options bay.

With the options bay latch released, slide the new battery into the options bay until it is flush with the computer casing.

You cannot fully insert the battery into the computer unless the options bay latch is released.

Close the options bay latch by using your index finger to push it toward the front of the computer until it is flush with the computer casing. Using your thumb, push the options bay latch in.

Turn on the computer.


Powering Your Computer battery charge indicators
Powering Your Computer

AC Adapter

 	Battery Power

Battery Charge Indicators

Checking the Battery Charge

Power Meter

 	Charge Gauge

Low-Battery Warning

Charging the Battery


Checking the Battery Charge

♦	If you are using the Microsoft Windows 98 operating system, click the Start button, point to Settings, and then click Control Panel. Double-click the Power Management icon to open the Power Management Properties window. For more information, check the documentation that came with your operating system.

♦	The Windows 98 battery meter displays a battery icon that shows the amount of battery charge remaining. If an AC adapter is connected to the computer, the battery meter displays a plug icon. The battery meter icons are visible in the desktop taskbar. If you move the cursor over the battery or plug icon in the desktop task bar, a pop-up window will show the battery's current charge status percentage.

♦	To access the power meter, click the Start button, point to Settings, and then click Control Panel. Double-click the Power Management icon to open the Power Management Properties window. Then click the Power Meter tab.

♦	Alternatively, right-click the battery or plug icon in the taskbar of the Windows 98 desktop. From there you can click Adjust Power Properties or Open Power Meter.


Power Meter

The Windows 98 power meter displays a battery icon that indicates the amount of battery charge remaining. If an AC adapter is connected to the computer, the power meter displays a plug icon. The power meter icons are visible in the taskbar at the bottom of the desktop.

To access the power meter, move the cursor over the battery or plug icon.

Alternatively, click the Start button, point to Settings, and then click Control Panel. Double-click the Power Management icon to open the Power Management Properties window, then click the Power Meter tab.

For more information about the power meter, see your Windows 98 documentation.


Charge Gauge

Check the battery charge level before you insert the battery into your computer. Once inserted into the computer, you cannot see the charge gauge. The battery has a charge gauge with five charge-level indicator lights that show how much battery charge remains. Press the status button on the side of the battery to check the charge level. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, three of the lights come on when you press the status button. If none of the lights come on when you press the status button, the battery has no charge left. CAUTION: If only one or none of the charge-level indicator lights are lit, it indicates a critically low battery state. Do not use the battery unless the computer is connected to AC power or unless you install a second charged battery.


Low-Battery Warning

A low-battery warning occurs when the battery is about 90 percent depleted. The speaker beeps once every 15 seconds. When you hear the low-battery warning, only a few minutes of battery life remain.

If both the main battery and the second battery are installed, the low-battery warning means that the combined charge of both batteries is about 90 percent depleted.

CAUTION: To avoid losing data (and possibly corrupting data areas on your hard-disk drive), save your work immediately after a low-battery warning. Then connect the computer to AC power, or install a second battery in the options bay. If the battery runs completely out of power, the computer activates save-to-disk suspend mode.

CAUTION: To avoid data loss, never turn off the computer while the green hard-disk drive LED  is flashing.


Charging the Battery

Each time you connect the computer to AC power or install a battery in a computer that is connected to AC power, the computer checks the battery's charge and temperature. The AC adapter then charges the battery (if necessary) and maintains the battery's charge.

If two batteries are installed in the computer, the AC adapter charges the battery in the battery bay first, then the second battery in the options bay. (The second battery is discharged first.)

The battery LED, located to the right of the display latch, appears as a blinking green light while the battery is charging.

The AC adapter needs from 2 to 3 hours (depending on whether the system is on or off) to fully charge a battery that has been completely discharged.

NOTE: You can leave the battery in the computer as long as you like. The battery's built-in circuitry prevents the battery from overcharging.


Securing Your Computer

 	About Passwords

Physically Securing the Computer

Disabling the Serial and Parallel Ports


About Passwords

When you receive the computer, the password features are disabled so that you can assign passwords if you wish. Once you assign a password, you must enter the password to access the Setup program.

Use the Security menu in the Setup program to assign a password.

CAUTION: The password features provide a high level of security for the data in the computer. However, they are not foolproof. If your data requires more security, it is your responsibility to obtain and use additional forms of protection, such as data encryption programs or PC Cards with encryption features.


Physically Securing the Computer

To prevent unauthorized removal of the computer, use a security cable to attach the computer to an immovable object. The security cable slot lets you attach a commercially available antitheft device to the computer. Antitheft devices for portable computers usually include a segment of metal-stranded cable with an attached locking device and associated key. Complete instructions for installing this kind of antitheft device are usually included with the device. To prevent unauthorized removal of the computer, loop the cable around an immovable object, insert the locking device into the security cable slot, and lock the device. NOTE: Antitheft devices are of differing designs. Before purchasing such a device, make sure it will work with the security cable slot in the computer.


Disabling the Serial and Parallel Ports

You can disable the serial port to prevent unauthorized access to the computer through an external serial device. To disable the serial port, set the Serial Port option to Off in the System Devices menu of the Setup program. In addition, you should set up a password in the Security menu of the Setup program.

You can disable the parallel port to prevent unauthorized access to the computer through an external parallel device. To disable the parallel port, set the Parallel Port option to Off in the System Devices menu of the Setup program.

Disabling either port also prevents the unauthorized download of data from that port.


  Traveling With Your Computer

 	Identifying Your Computer

 	Preparing Your Computer for Travel

 	Travel Tips


 	Identifying Your Computer

♦	As an antitheft measure, assign a password to prohibit unauthorized access to the computer.

♦	Write down your service tag number and put it in a safe place separate from the computer or carrying case. If the computer is lost or stolen, use the service tag number when reporting to law enforcement officials and to Dell. The service tag is on a bar code label near the regulatory label on the underside of your computer.

♦	Use a text editor (such as Microsoft® Windows® Notepad) to create a file in your root directory called if_found. Place information such as your name, address, and telephone number in this file. (See the documentation that came with your operating system for instructions on using the appropriate text editor.)

♦	Attach your business card or other name tag to the computer.

♦	Contact your credit card company, and ask if it offers coded identification tags that allow your property to be returned to you without the risk of revealing your name, address, or telephone number.

♦	Use a permanent marking or stenciling device to write your driver's license number or some other unique identifying mark on the computer. If a lost or stolen computer is recovered, such marking identifies the computer as your property.


Service Tag Number popup
Service Tag Number

The service tag number is a 5-character number on a bar code label near the regulatory label on the underside of your computer. The number is unique to your computer. The numeric equivalent of your service tag is the express service code; it allows Dell technical support personnel to identify the computer and its configuration quickly if you call for assistance.


If Your Computer Is Lost or Stolen

Call a law enforcement agency to report the lost or stolen computer.

Include the service tag number in your description of the computer. Ask that a case number be assigned and write down the case number. Also write down the name, address, and telephone number of the law enforcement agency. If possible, obtain the name of the investigating officer.

If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live.

If the computer belongs to a company, notify the security office of the firm.

Call Dell customer technical support to report the missing computer.

Provide the computer's service tag number, the case number, and the name, address, and telephone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.

The Dell support technician will log your report under the computer's service tag number and flag the computer as missing or stolen. If someone calls Dell for technical assistance and gives your service tag number, the computer is identified automatically as missing or stolen. The technician will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you made the report of the missing or stolen computer.


 	Preparing Your Computer for Travel

Make a backup of your important files onto diskettes or Zip disks (if you purchased the optional internal Iomega Zip drive) before you travel.

Remove any external devices and cables attached to the computer. Store them in a safe place. Remove any cables attached to installed PC Cards (you do not have to remove the PC Cards themselves).

To maximize battery life, check the charge on your batteries. Then fully charge the main battery and any spares you plan to carry with you.

Turn off the computer or press [image] [image] (or [image] [image] on a French keyboard) to enter save-to-disk suspend mode.

Disconnect the AC adapter.

CAUTION:  When disconnecting the AC adapter from the computer, grasp the adapter cable's connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.

Remove any extraneous items, such as paper clips, pens, paper, or notebooks, from the keyboard. Then close the display.

CAUTION:  When the display is closed, extraneous items on the keyboard could damage the display or keyboard.

Pack all your computing accessories.

With the optional Dell carrying case, you can pack the computer and its accessories together.

NOTE:  Follow the portable computer travel tips, and take special precautions if you are planning to travel by air.


Accessories popup
Accessories

♦	Spare batteries

♦	AC adapter and AC power cable

♦	Power adapters for foreign electrical outlets and modem cable adapters
for foreign telephone networks

NOTE:  International power supplies are available from Dell. To order an international power supply, call Dell at the appropriate telephone number for your location.

♦	Backup diskettes, CDs, or Zip disks

♦	Appropriate printer driver files, if you will be using a printer

♦	Cables for PC Cards (such as modem and network cards)


Traveling by Air popup
Traveling by Air

♦	Notify airport security in advance that you are bringing a portable computer.

♦	Be sure to have a charged battery or the AC adapter and power cable available in case you are asked to turn on the computer.

♦	Do not check the computer as baggage.

♦	Do not put the computer through a metal detector.

CAUTION:  Have airport security personnel check the computer by hand. If the computer passes through a metal detector, data loss may occur. If you must pass the computer through a metal detector, first remove the hard-disk drive.

♦	The computer can go through an airport X-ray security machine.

♦	Before using the computer on an airplane, check the in-flight magazine or ask the flight crew to verify that such usage is permitted. Some airlines forbid the use of electronic devices during the flight. All airlines forbid the use of electronic devices during takeoff and landing.


Packing Your Computer popup
Packing Your Computer

♦	Dell has several carrying cases that protect the computer and accessories during travel.

♦	If you pack the computer in a suitcase, do not pack so tightly that the computer display breaks or so loosely that the computer slides around.

♦	Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.

♦	Protect the computer, the battery, and the hard-disk drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids.

♦	Pack the computer so that is does not slide around in the trunk of your car or in an airplane's overhead storage compartment.

♦	Before traveling, protect your removable hard-disk drive from exposure to static electricity by storing it inside the computer if it will not have to pass through a metal detector. Otherwise, place it in an antistatic bag or wrap it in a nonconductive fabric.


 	Travel Tips

♦	Consider changing the settings of your power management options to maximize battery life if you will be using battery power for extended periods.

♦	If you are traveling internationally, carry proof of ownership to speed your passage through customs. If the computer is provided by your employer, carry documentation of your right to use the computer. Investigate the customs regulations of the countries you plan to visit and consider acquiring an international carnet from your government if you travel through many different countries.

♦	The AC adapter that came with your computer works with AC power sources world wide. However, power connectors vary among countries. Before using AC power in a foreign country, you may need to obtain a new power cable designed for use in that country.

♦	Power interruptions can occur frequently in some countries. Always have a charged battery available if traveling abroad.

♦	Credit card holders should check with their credit card companies for information about the kinds of emergency travel assistance they offer to users of portable computers. Many companies provide services that help you solve problems, such as quickly locating 3.5-inch diskettes or providing a direct-dial telephone line for your modem connection.

CAUTION:  Do not use the CD-ROM or DVD-ROM drive while the computer is in motion. Doing so could interrupt the flow of data to and from the CD-ROM or DVD-ROM drive and the hard-disk drive or diskette drive.


Carnet

A carnet is an international customs document (also known as a merchandise passport) that facilitates temporary imports into foreign countries and is valid for up to one year.


Glossary

To find a term, click one of the letter buttons above. When you select a term, a pop-up window containing the definition appears.

To return to the previous topic, click the [image] button.

A

A

AC

AC adapter

active-matrix display

AGP

ANSI

application program

ASCII

ASIC

ATA

attribute

autoexec.bat file

B

backup

base memory

batch file

battery

baud rate

BBS

beep code

binary

BIOS

bit

boot routine

bootable diskette

bpi

bps

BTU

bus

byte

BZT

C

C

cache

CardBUS

CD-ROM

CGA

cm

CMOS

COMn

component

CON

config.sys file

control panel

controller

conventional memory

coprocessor

cpi

CPU

cursor

D

DAT

dB

DC

Dell™ Diagnostics

device driver

DIN

directory

display

display adapter

DMA

DMI

DMTF

DOC

dpi

DPMS

DRAM

drive-type number

driver

DS/DD

DS/HD

DSVD

dual-scan display

DVD-ROM

E

ECC

ECP

edit.com program

EDO

EEPROM

EGA

EIDE

EMC

EMI

EMM

EMS

EPA

EPP

EPROM

ESD

expansion bus

extended memory

external cache memory

F

F

FAT

FCC

flash memory

format

ft

FTP

G

G

GB

graphics coprocessor

graphics mode

GRMS

group

GUI

H

h

heat sink

help file

HMA

host adapter

HPFS

Hz

I

I/O

ICES

ICM

IDE

indicator panel

interlacing

internal microprocessor cache

IRQ

ISA

ITE

J

JEIDA

K

K

KB

Kbit(s)

Kbps

key combination

kg

kHz

kV

L

LAN

lb

LCD

LED

LIF

LN

local bus

loopback device

LPTn

M

m

mA

mAh

math coprocessor

MB

Mbit

Mbps

MB/sec

MBR

MDA

memory

memory address

memory manager

memory module

MGA

MHz

microprocessor

MIDI

MIF

mm

MMX™ technology

modem

mouse

MPEG

ms

MS-DOS®

MTBF

multifrequency monitor

mV

N

NetWare®

NIC

NiCad

NiMH

NLM

NMI

noninterlaced

ns

NTFS

NTSC

NVRAM

O

OLE

online access service

OS/2®

OTP

OWR

P

PAL

parallel port

parameter

partition

PC Card

PCI

PCMCIA

peripheral device

PGA

pixel

Plug and Play

POS

POST

power conservation modes

ppm

PQFP

PRN

program diskette set

protected mode

PS/2

PVC

Q

QIC

R

RAM

RAMDAC

read-only

readme file

refresh rate

REN

RFI

RGB

ROM

rpm

RTC

S

SCSI

SDRAM

sec

serial port

service tag number

setup program

SGRAM

shadowing

SIMM

SNMP

SODIMM

SRAM

standby mode

STN

suspend mode

suspend-to-disk mode

SVGA

switch

syntax

system board

system configuration information

system diskette

system memory

system setup options

system.ini file

T

terminator

text editor

text mode

TFT

time-out

tpi

trackball

touch pad

TSR

U

UL

UPS

USB

USOC

utility

UTP

V

V

VAC

VCCI

VDC

VDE

VESA®

VGA

VGA feature connector

video adapter

video driver

video memory

video mode

video resolution

virtual memory

virus

VL-Bus™

VLSI

Vpp

VRAM

W

W

WH

win.ini file

Windows® 98

Windows NT®

write-protected

X

XGA

XMM

XMS

Z

ZV Port


Empty Gloss
There are no glossary entries for this letter.


A

To display a definition, select a term from the list below.

To return to the main Glossary topic, click the [image] button.

A

AC

AC adapter

active-matrix display

ADI

AGP

ANSI

application program

ASCII

ASIC

ATA

attribute

autoexec.bat file


B

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

backup

base memory

batch file

battery

baud rate

BBS

beep code

binary

BIOS

bit

boot routine

bootable diskette

bpi

bps

BTU

bus

byte

BZT


C

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

C

cache

CardBUS

CD-ROM

CGA

cm

CMOS

COMn

component

CON

config.sys file

control panel

controller

conventional memory

coprocessor

cpi

CPU

cursor


D

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

DAT

dB

DC

Dell Diagnostics

device driver

DIMM

DIN

directory

display

display adapter

DMA

DMI

DMTF

DOC

dpi

DPMS

DRAM

drive-type number

driver

DS/DD

DS/HD

DSVD

dual-scan display

DVD-ROM


E

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

ECC

ECP

EDO

EEPROM

EGA

EIDE

EMC

EMI

EMM

EMS

EPA

EPP

EPROM

ESD

expansion bus

extended memory

external cache memory


F

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

F

FAT

FCC

flash memory

format

ft

FTP


G

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

G

GB

graphics coprocessor

graphics mode

GRMS

group

GUI


H

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

h

heat sink

help file

HMA

host adapter

HPFS

Hz


I

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

I/O

ICES

ICM

IDE

indicator panel

interlacing

internal microprocessor cache

IRQ

ISA

ITE


J

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

JEIDA


K

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

K

KB

Kbit(s)

Kbps

key combination

kg

kHz

kV


L

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

LAN

lb

LCD

LED

LIF

LN

local bus

loopback device

LPTn


M

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

m

mA

mAh

math coprocessor

MB

Mbit

Mbps

MB/sec

MBR

MDA

memory

memory address

memory manager

memory module

MGA

MHz

microprocessor

MIDI

MIF

mm

MMX technology

modem

mouse

MPEG

ms

MS-DOS

MTBF

multifrequency monitor

mV


N

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

Netware

NIC

NiCad

NiMH

NLM

NMI

noninterlaced

ns

NTFS

NTSC

NVRAM


O

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

OLE

online access service

OS2

OTP

OWR


P

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

PAL

parallel port

parameter

partition

PC Card

PCI

PCMCIA

peripheral device

PGA

pixel

Plug and Play

POS

POST

power conservation modes

ppm

PQFP

PRN

program diskette set

protected mode

PS/2

PVC


Q

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

QIC


R

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

RAM

RAMDAC

read-only

readme file

refresh rate

REN

RFI

RGB

ROM

rpm

RTC


S

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

SCSI

SDRAM

sec

serial port

service tag number

setup program

SGRAM

shadowing

SIMM

SNMP

SODIMM

SRAM

standby mode

STN

suspend mode

suspend-to-disk mode

SVGA

switch

syntax

system board

system configuration information

system diskette

system memory

system setup options

system.ini file


T

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

terminator

text editor

text mode

TFT

time-out

tpi

trackball

touch pad

TSR


U

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

UL

UPS

USB

USOC

utility

UTP


V

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

V

VAC

VCCI

VDC

VDE

VESA

VGA

VGA feature connector

video adapter

video driver

video memory

video mode

video resolution

virtual memory

virus

VL-Bus

VLSI

Vpp

VRAM


W

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

W

WH

win.ini file

Windows 98

Windows NT

write-protected


X

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

XGA

XMM

XMS


Z

To display a definition, select a term from the list below.

To return to the main Glossary topic, select the [image] button.

ZV Port


A

Abbreviation for ampere(s).


AC

Abbreviation for alternating current.


AC adapter G
AC adapter

An external power supply that converts AC power to DC power for a portable computer. The AC adapter's cable connects to the portable computer. A power cable connects the AC adapter to an AC power source.


active-matrix display

A type of display that uses thin-film transistors. These transistors allow each picture element to be turned on or off.


ADI

Abbreviation for Autodesk Device Interface.


ANSI

Acronym for American National Standards Institute.


application program

Software, such as a spreadsheet or word processor, designed to help you perform a specific task or series of tasks. Application programs run from the operating system.


ASCII

Acronym for American Standard Code for Information Interchange.


ASIC

Acronym for application-specific integrated circuit.


ATA

Abbreviation for Advanced Technology Attachment, the interface standard for PC Card hard-disk drives.


attribute

As it relates to DMI, an attribute is a piece of information related to a component.  Attributes can be combined to form groups.  If an attribute is defined as read-write, it may be defined by a management application program.


autoexec.bat file

The autoexec.bat file is executed when you boot your computer (after executing any commands in the config.sys file). This start-up file contains commands that define the characteristics of each device connected to your computer, and finds and executes programs stored in locations other than the active directory.


backup

A copy of a program or data file. As a precaution, you should back up your computer's hard-disk drive on a regular basis. Before making a change to the configuration of your computer, you should back up important start-up files from your operating system.


base memory

Synonym for conventional memory.


batch file

An ASCII text file containing a list of commands that run in sequence. Instead of typing each command, you need only type the batch file name. The system executes the commands as if you had typed each one individually. Batch files must have a filename extension of bat.


battery

An internal power source used to operate a portable computer. To operate a portable computer on battery power, insert a charged battery into the main- or optional-battery compartment of the computer.


baud rate

A measurement of data transmission speed. For example, modems are designed to transmit data at one or more specified baud rate(s) through the COM (serial) port of a computer.


BBS

Abbreviation for bulletin board service. A computer system that serves as a central location for accessing data or relaying messages by modem. For example, Dell's TechConnect BBS contains the latest version of software, such as video drivers. If your system has a modem, you can access the BBS and download the most recent version of this software.


beep code

A diagnostic message in the form of a pattern of beeps from your computer's speaker. For example, one beep, followed by a second beep, and then a burst of three beeps is beep code 1-1-3.


binary

A base-2 numbering system that uses 0 and 1 to represent information. The computer performs operations based on the ordering and calculation of these numbers.


BIOS

Acronym for basic input/output system. Your computer's BIOS contains programs stored on a flash memory chip. The BIOS controls the following:

♦	Communications between the microprocessor and peripheral devices, such as the keyboard and the video adapter

♦	Miscellaneous functions, such as system messages


bit

The smallest unit of information interpreted by your computer.


boot routine

When you start your computer, it clears all memory, initializes devices, and loads the operating system. Unless the operating system fails to respond, you can reboot (also called warm boot) your computer by pressing [image] [image] [image]; otherwise, you must perform a cold boot by turning the computer off and then back on.


bootable diskette

You can start your computer from a diskette. To make a bootable diskette, insert a diskette in the diskette drive, type sys a:  at the command line prompt, and press [image]. Use this bootable diskette if your computer will not boot from the hard-disk drive.


bpi

Abbreviation for bits per inch.


bps

Abbreviation for bits per second.


BTU

Abbreviation for British thermal unit.


bus

An information pathway between the components of a computer. Your computer contains an expansion bus that allows the microprocessor to communicate with controllers for all the various peripheral devices connected to the computer. Your computer also contains an address bus and a data bus for communications between the microprocessor and RAM.


byte

Eight contiguous bits of information, the basic data unit used by your computer.


BZT

Abbreviation for Bundesamt fur Zulassungen in der Telekommunikation.


C_celsius
C

Abbreviation for Celsius.


cache

A fast storage area that keeps a copy of data or instructions for quicker data retrieval. For example, your computer's BIOS may cache ROM code in faster RAM.  Or, a disk-cache utility may reserve RAM in which to store frequently accessed information from your computer's disk drives; when a program makes a request to a disk drive for data that is in the cache, the disk-cache utility can retrieve the data from RAM faster than from the disk drive.


CardBUS

An I/O bus architecture that combines the PCMCIA form factor with 32-bit, 33 MHz PCI bus protocols.


CD-ROM

Abbreviation for compact disc read-only memory. CD-ROM drives use optical technology to read data from CDs. CDs are read-only storage devices; you cannot write new data to a CD with standard CD-ROM drives.


CGA

Abbreviation for color graphics adapter.


cm

Abbreviation for centimeter(s).


CMOS

Acronym for complementary metal-oxide semiconductor. In computers, CMOS memory chips are often used for NVRAM storage.


COMn

The device names for the first through fourth serial ports on your computer are COM1, COM2, COM3, and COM4. MS-DOS® operating systems support up to four serial ports. However, the default interrupt for COM1 and COM3 is IRQ4, and the default interrupt for COM2 and COM4 is IRQ3. Therefore, you must be careful when configuring software that runs a serial device so that you don't create an interrupt conflict.


component

As they relate to DMI, manageable components are operating systems, application programs, desktop and server computer systems, adapter cards, or peripherals that are compatible with DMI. Each component is made up of groups and attributes that are defined as relevant to that component.


CON

The MS-DOS® operating system device name for the console, which includes your computer's keyboard and text displayed on the screen.


config.sys file

The config.sys file is executed when you boot your computer (before running any commands in the autoexec.bat file). This startup file contains commands that specify which devices to install and which drivers to use. This file also contains commands that determine how the operating system uses memory and controls files.


controller

A chip that controls the transfer of data between the microprocessor and memory or between the microprocessor and a peripheral device, such as a disk drive or the keyboard.


control panel

Part of the computer console that contains indicators and controls, such as the power switch, hard-disk drive access indicator, and power indicator.

See also indicator panel.


conventional memory

The first 640 KB of RAM. Conventional memory is found in all computers. Unless they are specially designed, MS-DOS® programs are limited to running in conventional memory.


coprocessor

A chip that relieves the computer's microprocessor of specific processing tasks. A math coprocessor, for example, handles numeric processing. A graphics coprocessor handles video rendering. The Intel® Pentium® microprocessor includes a built-in math coprocessor.


cpi

Abbreviation for characters per inch.


CPU

Abbreviation for central processing unit. See also microprocessor.


cursor

A marker, such as a block, underscore, or pointer (possibly blinking) that represents the position at which the next character typed will appear.


DAT

Acronym for digital audio tape.


dB

Abbreviation for decibel(s).


DC

Abbreviation for direct current.


Dell Diagnostics
Dell® Diagnostics

A comprehensive set of diagnostic tests for your Dell computer. To use the Dell Diagnostics, you must boot your computer from the Dell Diagnostics Diskette.


device driver

A device driver is a program that allows the operating system or some other program to interface correctly with a peripheral device, such as a printer or network PC Card.  Some device drivers, such as network drivers, must be loaded from the config.sys file (with a device= statement) or as memory-resident programs (usually, from the autoexec.bat file). Others, such as video drivers, must load when you start the program for which they were designed.


DIMM

Acronym for dual in-line memory module. This is a method of packaging memory.


DIN

Acronym for Deutsche Industrie Norm.


directory

Directories help keep related files organized on a disk in a hierarchical, "inverted tree" structure. Each disk has a "root" directory; for example, a C:\> prompt normally indicates that you are at the root directory of hard-disk drive C. Additional directories that branch off of the root directory are called subdirectories. Subdirectories may contain additional directories branching off of them.


display

See dual-scan display.


display adapter

The logical circuitry that provides—in combination with the display or monitor—your computer's video capabilities. A display adapter may support more or fewer features than a specific display or monitor offers. Typically, a display adapter comes with video drivers for displaying popular application programs and operating environments in a variety of video modes.  On Dell® portable computers, a display adapter is integrated on the system board.

Display adapters often include memory separate from RAM on the system board. The amount of video memory, along with the adapter's video drivers, may affect the number of colors or shades of gray that can be simultaneously displayed. Display adapters can also include their own coprocessor for faster graphics rendering.


DMA

Abbreviation for direct memory access. A DMA channel allows certain types of data transfer between RAM and a device to bypass the microprocessor.


DMI

Abbreviation for Desktop Management Interface. DMI enables the management of your computer system's software and hardware. DMI defines the software, interfaces, and data files that enable your system to determine and report information about its components.

If DMI is installed on your system, you can enable DMI support as you complete the setup of your system. You can also enable DMI support by double-clicking the DMI icon in the Microsoft® Windows® operating sytem Control Panel. For further instructions on enabling DMI support or for more information about DMI, refer to the DMI online help.


DMTF

Abbreviation for Desktop Management Task Force, a consortium of companies representing hardware and software providers, of which Dell Computer Corporation is a member.


DOC

Abbreviation for Department of Communications (in Canada).


dpi

Abbreviation for dots per inch.


DPMS

Abbreviation for Display Power Management Signaling. A standard developed by VESA that defines the hardware signals sent by a video controller to activate power management states in a video display or monitor. A monitor is said to be DPMS-compliant when it is designed to enter a power management state after receiving the appropriate signal from a computer's video controller.


DRAM

Abbreviation for dynamic random-access memory. A computer's RAM is usually made up entirely of DRAM chips. Because DRAM chips cannot store an electrical charge indefinitely, your computer continually refreshes each DRAM chip in the computer.


drive-type number

Your computer can recognize a number of specific hard-disk drives. Each is assigned a drive-type number that is stored in NVRAM. The hard-disk drive(s) specified in your computer's Setup program must match the actual drive(s) installed in the computer. The Setup program also allows you to specify physical parameters (cylinders, heads, precompensation, landing zone, sectors per track, and capacity) for drives not included in the table of drive types stored in NVRAM.


driver

A piece of software that tells the computer how to communicate with or operate various types of hardware, such as printers and external monitors.


DS/DD

Abbreviation for double-sided/double-density.


DS/HD

Abbreviation for double-sided/high-density.


DSVD

Abbreviation for digital simultaneous voice and data. Allows users to speak on their phone while sending and receiving data on a single phone line.


dual-scan display

A type of LCD that is divided into two parts. Each part is scanned simultaneously to improve contrast and reduce shadowing. Dual-scan displays use STN technology.


ECC

Abbreviation for error checking and correction.


ECP

Abbreviation for Extended Capabilities Port.


edit.com
edit.com program

The edit.com program is an MS-DOS®-based text editor sometimes referred to as the Edit program. If the Microsoft® Windows® 98 operating system cannot be loaded for some reason, the edit.com program can still be used to work with text files.


EDO

Abbreviation for extended-data out. A memory technology that offers improved performance over fast-page mode technology by using a shorter page-mode cycle time while accessing data within a single page of memory.


EEPROM

Acronym for electrically erasable programmable read-only memory.


EGA

Abbreviation for enhanced graphics adapter.


EIDE

Abbreviation for enhanced integrated drive electronics.


EMC

Abbreviation for Electromagnetic Compatibility.


EMI

Abbreviation for electromagnetic interference.


EMM

Abbreviation for expanded memory manager. A utility that uses extended memory to emulate expanded memory on computers with an Intel386™ or higher microprocessor.


EMS

Abbreviation for Expanded Memory Specification.


EPA

Abbreviation for Environmental Protection Agency.


EPP

Abbreviation for Enhanced Parallel Port. A parallel-port design that provides improved bidirectional data transmission. Many devices are designed to take advantage of the EPP standard, especially devices, such as network or SCSI adapters that connect to the parallel port of a portable computer.


EPROM

Acronym for erasable programmable read-only memory.


ESD

Abbreviation for electrostatic discharge.


expanded memory

A technique for accessing RAM above 1 MB.  To enable expanded memory on your computer, you must use an EMM.  You should configure your computer to support expanded memory only if you run application programs that can use (or require) expanded memory.


expansion bus

Your computer contains an expansion bus that allows the microprocessor to communicate with controllers for peripheral devices, such as the keyboard or an external hard-disk drive.


extended memory

RAM above 1 MB.  Most software that can use it, such as the Microsoft® Windows® operating system, requires that extended memory be under the control of an XMM.


external cache memory

A RAM cache using SRAM chips. Because SRAM chips operate at several times the speed of DRAM chips, the microprocessor can retrieve data and instructions faster from external cache memory than from RAM.


F_fahrenheit
F

Abbreviation for Fahrenheit.


FAT

Acronym for file allocation table. The file system structure used by MS-DOS® operating systems to organize and keep track of file storage. The OS/2® and Microsoft® Windows NT® operating systems can optionally use a FAT file system structure.


FCC

Abbreviation for Federal Communications Commission.


flash memory

A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a computer; most EEPROM chips can only be rewritten with special programming equipment.


format

To prepare a hard-disk drive or diskette for storing files. An unconditional format deletes all data stored on the disk.


ft

Abbreviation for foot (feet).


FTP

Abbreviation for file transfer protocol.


G

Abbreviation for gravities.


GB

Abbreviation for gigabyte(s). A gigabyte equals 1024 MB or 1,073,741,824 bytes.


graphics coprocessor

A chip that relieves the computer's microprocessor of video-rendering tasks.


graphics mode

A video mode that can be defined as x horizontal by y vertical pixels by z colors or shades of gray.


GRMS

Abbreviation for gravity root mean squared.


group

As it relates to DMI, a group is a data structure that defines common information, or attributes, about a manageable component.


GUI

Acronym for graphical user interface.


h

Abbreviation for hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the computer's RAM and I/O memory addresses for devices. The sequence of decimal numbers from 0 through 16, for example, is expressed in hexadecimal notation as:  0, 1, 2, 3, 4, 5, 6, 7, 8, 9, A, B, C, D, E, F, 10. In text, hexadecimal numbers are often followed by h.


heat sink

A metal plate with metal pegs or ribs that help dissipate heat. Some microprocessors include a heat sink.


help file

A file containing descriptive or instructional information about a product that is organized and formatted for display by the Microsoft® Windows® Help program (winhelp.exe). Some help files are associated with a particular program, such as Program Manager Help in Windows. Other help files, such as this System User's Guide, function as stand-alone reference sources. Help files typically have a filename extension of .hlp.


HMA

Abbreviation for high memory area. The first 64 KB of extended memory above 1 MB.  A memory manager that conforms to the XMS can make the HMA a direct extension of conventional memory.. See also XMM.


host adapter

A host adapter implements communication between the computer's bus and the controller for a peripheral device.  (Hard-disk drive controller subsystems include integrated host adapter circuitry.)  To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter.


HPHS
HPFS

Abbreviation for the High Performance File System option in the OS/2® and Microsoft® Windows NT® operating systems.


Hz

Abbreviation for hertz.


I/O

Abbreviation for input/output. The keyboard and a printer, for example, are I/O devices. In general, I/O activity can be differentiated from computational activity. For example, when a program sends a document to the printer, it is engaging in I/O activity; when the program sorts a list of terms, it is engaging in computational activity.


ICES

Abbreviation for Interference-Causing Equipment Standard (in Canada).


ICM

Abbreviation for image color matching. ICM maps colors displayed on screen and colors generated on output devices to provide consistency.


IDE

Abbreviation for integrated drive electronics.


indicator panel

A panel of LEDs that provides status information about the computer's devices, such as drives, its batteries, and its operational state. Typically, the indicator panel consists of a power indicator, drive access indicators, battery indicators, and keyboard indicators, such as Num Lock.


interlacing

A technique for increasing video resolution by only updating alternate horizontal lines on the screen. Because interlacing can result in noticeable screen flicker, most users prefer noninterlaced video adapter resolutions.


internal-microprocessor cache
internal microprocessor cache

An instruction and data cache built in to the microprocessor. For instance, the Intel® Pentium® microprocessor includes a 32-KB internal cache.


IRQ

Abbreviation for interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the microprocessor.  Each peripheral connection must be assigned an IRQ number. For example, the first serial port in your computer (COM1) is assigned to IRQ4 by default. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously.


ISA

Acronym for Industry-Standard Architecture. A 16-bit expansion bus design. The expansion-card connectors in an ISA computer are also compatible with 8-bit ISA expansion cards.


ITE

Abbreviation for information technology equipment.


JEIDA

Acronym for Japanese Electronic Industry Development Association.


K

Abbreviation for kilo-, indicating 1000.


KB

Abbreviation for kilobyte(s), 1024 bytes.


Kbit(s)

Abbreviation for kilobit(s), 1024 bits.


Kbps

Abbreviation for kilobit(s) per second.


key combination

A command requiring you to press multiple keys at the same time. For example, you can reboot your computer by pressing the [image] [image] [image] key combination.


kg

Abbreviation for kilogram(s), 1000 grams.


kHz

Abbreviation for kilohertz, 1000 hertz.


kV

Abbreviation for kilovolt(s).


LAN

Acronym for local area network. A LAN system is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring that is dedicated specifically to the LAN.


lb

Abbreviation for pound(s).


LCD

Abbreviation for liquid crystal display. An LCD consists of a liquid crystal solution between two sheets of polarizing material. An electric current causes each crystal to act like a shutter that can open to allow light past or close to block the light.


LED

Abbreviation for light-emitting diode. An electronic device that lights up when a current is passed through it.


LIF

Acronym for low insertion force. Some computers use LIF sockets and connectors to allow devices, such as the microprocessor chip, to be installed or removed with minimal stress to the device.


LN

Abbreviation for load number.


local bus

On a computer with local-bus expansion capability, certain peripheral devices, such as the video adapter circuitry, can be designed to run much faster than they would with a traditional expansion bus. Some local-bus designs allow peripherals to run at the same speed and with the same width data path as the computer's microprocessor.


loopback device

A piece of hardware used for testing a serial port or paralell port. The loopback device contains a port connector and sometimes a looped cable. The connector attaches to the port on the computer and is used during testing to send a signal out through the port and immediately have it returned through the port.


LPTn

The MS-DOS® device names for the first through third parallel ports on your computer are LPT1, LPT2, and LPT3.


m

Abbreviation for meter(s).


mA

Abbreviation for milliampere(s).


mAh

Abbreviation for milliampere-hour(s).


math coprocessor

A chip that relieves the computer's microprocessor of numeric-processing tasks. The Intel® Pentium® microprocessor includes a built-in math coprocessor.


MB

Abbreviation for megabyte(s). The term megabyte means 1,048,576 bytes; however, when referring to hard-disk drive storage, the term is often rounded to mean 1,000,000 bytes.


Mbit

Abbreviation for megabit(s).


Mbps

Abbreviation for megabits per second.


MB/sec

Abbreviation for megabytes per second.


MBR

Abbreviation for master boot record.


MDA

Abbreviation for monochrome display adapter.


memory

A computer can contain several different forms of memory, such as RAM, ROM, and video memory.  Frequently, the word memory is used as a synonym for RAM; for example, an unqualified statement such as "...a computer with 8 MB of memory" refers to a computer with 8 MB of RAM.


memory address

A specific location, usually expressed as a hexadecimal number, in the computer's RAM.


memory manager

A utility that controls the implementation of memory in addition to conventional memory, such as extended memory or expanded memory.


memory module

A small circuit board containing DRAM chips that connects to the system board.


MGA

Abbreviation for monochrome graphics adapter.


MHz

Abbreviation for megahertz.


microprocessor

The primary computational chip inside the computer that controls the interpretation and execution of arithmetic and logic functions. Software written for one microprocessor must usually be revised to run on another microprocessor. CPU is a synonym for microprocessor.


MIDI

Abbreviation for musical instrument digital interface.


MIF

Acronym for Management Information Format. MIF is a file that contains information, status, and links to component instrumentation. MIF files are installed into the MIF database by the Service Layer. The content of a MIF is defined by a DMTF working committee and is published in the form of a MIF definition document. This document identifies the groups and attributes that are relevant to DMI-manageable components.


mm

Abbreviation for millimeter(s).


MMX technology
MMX™ technology

A technology incorporated into certain Intel® Pentium® microprocessors that extends the capabilities of these microprocessors to handle multimedia and communications software. This technology includes new instructions and data types as well as a technique called single instruction, multiple data (SIMD) that allows the microprocessor to process multiple data elements in parallel, thereby improving overall system performance. Intel Pentium microprocessors with MMX technology also contain twice the internal cache memory (32 KB) of previous Intel Pentium microprocessors.


modem

A device that allows your computer to communicate with other computers over telephone lines.


mouse G
mouse

A pointing device that controls the movement of the cursor on a screen. Mouse-aware software allows you to activate commands by clicking a mouse button while pointing at objects displayed on the screen.


MPEG

Acronym for Moving Pictures Experts Group. MPEG is a digital video file format.


ms

Abbreviation for millisecond(s).


MS-DOS
MS-DOS®

Abbreviation for Microsoft® Disk Operating System.


MTBF

Abbreviation for mean time between failures.


multifrequency monitor

A monitor that supports several video standards. A multifrequency monitor can adjust to the frequency range of the signal from a variety of video adapters.


mV

Abbreviation for millivolt(s).


Novell NetWare
NetWare®

Novell® NetWare is networking software that allows users to perform operations such as browsing NetWare servers, connecting to servers, and queuing print jobs.


NIC

Abbreviation for network interface controller.


NiCad

Acronym for nickel cadmium.


NiMH

Abbreviation for nickel-metal hydride.


NLM

Abbreviation for NetWare® Loadable Module.


NMI

Abbreviation for nonmaskable interrupt. A device sends an NMI to signal the microprocessor about hardware errors, such as a parity error.


noninterlaced

A technique for decreasing screen flicker by sequentially refreshing each horizontal line on the screen.


ns

Abbreviation for nanosecond(s), one billionth of a second.


NTFS

Abbreviation for the NT File System option in the Microsoft® Windows NT® operating system.


NVRAM

Abbreviation for nonvolatile random-access memory. Memory that does not lose its contents when you turn off your computer. NVRAM is used for maintaining the date, time, and user-settable system setup options.


OLE

Abbreviation for object linking and embedding.


online access service

A service that typically provides access to the Internet, e-mail, bulletin boards, chat rooms, and file libraries. CompuServe® is an example of an online access service.


OS/2
OS/2®

Abbreviation for Operating System/2.


OTP

Abbreviation for one-time programmable.


OWR

Abbreviation for out-of-warranty repair.


parallel port

An I/O port used most often to connect a parallel printer to your computer. You can usually identify a parallel port on your computer by its 25-hole connector.


parameter

A value or option that you specify to a program. A parameter is sometimes called a switch or an argument.


partition

You can divide a hard-disk drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.

After partitioning the hard-disk drive, you must format each logical drive with the format command.


PC Card

Slightly larger than a credit card, a PC Card is a removable I/O card, such as a modem, LAN, SRAM, or flash memory card, that adheres to the PCMCIA standards. PC Cards are sometimes referred to as PCMCIA cards.


PCI

Abbreviation for Peripheral Component Interconnect. A standard for local-bus implementation developed by Intel Corporation.


PCMCIA

Abbreviation for Personal Computer Memory Card International Association.


peripheral device

An internal or external device, such as a printer, a hard-disk drive, or a keyboard, connected to a computer.


PGA

Abbreviation for pin grid array, a type of microprocessor socket that allows you to remove the microprocessor chip.


pixel

A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down.


Plug and Play

An industry-standard specification that makes it easier to add hardware devices to your personal computer. Plug and Play provides automatic installation and configuration, compatibility with existing hardware, and dynamic support of mobile computing environments.


POS

Abbreviation for parts only service.


POST

Acronym for power-on self-test. Before the operating system loads when you turn on your computer, the POST tests various system components, such as RAM, the disk drives, and the keyboard.


power conservation modes

Primarily used for portable computers, power conservation modes allow your computer to conserve power by turning off or slowing down one or more functions. Examples of such modes include standby mode and suspend mode.


ppm

Abbreviation for pages per minute.


PQFP

Abbreviation for plastic quad flat pack, a type of microprocessor socket in which the microprocessor chip is permanently mounted.


PRN

A synonym for the MS-DOS® device name LPT1.


program diskette set

The set of diskettes from which you can perform a complete installation of an application program.  When you reconfigure a program, you often need its program diskette set.


protected mode

An operating mode supported by 80286 or higher microprocessors, protected mode allows operating systems to implement:

♦	A memory address space of 16 MB (80286 microprocessor) to 4 GB (Intel386™ or higher microprocessor)

♦	Multitasking

♦	Virtual memory, a method for increasing addressable memory by using the hard-disk drive

The Microsoft® Windows NT®, OS/2®, and UNIX® 32-bit operating systems run in protected mode. MS-DOS® operating systems cannot run in protected mode; however, some programs that you can start from MS-DOS, such as the Microsoft Windows® operating system, are able to put the computer into protected mode.


PS/2

Abbreviation for Personal System/2.


PVC

Abbreviation for polyvinyl chloride.


QIC

Abbreviation for quarter-inch cartridge.


RAM

Acronym for random-access memory. The computer's primary temporary storage area for program instructions and data. Each location in RAM is identified by a number called a memory address.  Any information stored in RAM is lost when you turn off your computer.


RAMDAC

Acronym for random-access memory digital-to-analog converter.


read-only

A read-only file is one that you are prohibited from editing or deleting. A file can have read-only status if:

♦	Its read-only attribute is enabled.

♦	It resides on a physically write-protected diskette.

♦	It is located on a network in a directory to which the network administrator has assigned read-only rights to you.


readme file

A text file included with a software package or hardware product that contains information updating or supplementing the documentation for the software or hardware. Typically, readme files provide installation information, describe new product enhancements or corrections that have not yet been documented, and list known problems or other things you need to be aware of as you use the software or hardware.


refresh rate

The frequency, measured in Hz, at which the screen's horizontal lines are recharged. The refresh rate of a display or monitor is also referred to as its vertical frequency.


REN

Abbreviation for ringer equivalence number.


RFI

Abbreviation for radio frequency interference.


RGB

Abbreviation for red/green/blue.


ROM

Acronym for read-only memory. Your computer contains some programs essential to its operation in ROM code. Unlike RAM, a ROM chip retains its contents even after you turn off your computer. Examples of code in ROM include the program that initiates your computer's boot routine and the POST.


rpm

Abbreviation for revolutions per minute.


RTC

Abbreviation for real-time clock. Battery-powered clock circuitry inside the computer that keeps the date and time after you turn off the computer.


SCSI

Acronym for small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. You can connect up to seven devices to one SCSI interface.


SDRAM

Acronym for synchronous dynamic random-access memory. A high-speed DRAM that can transfer bursts of data at 100 MB/sec.


sec

Abbreviation for second(s).


serial port

An I/O port used most often to connect a modem or a mouse to your computer. You can usually identify a serial port on your computer by its 9-pin connector.


service tag number

A bar code label on the computer that identifies it when you call Dell for customer or technical support. There are three labels on the back of your computer. The black and white label in the lower right-hand corner is the service tag. The service tag is composed of five characters.


setup program

A BIOS-based program that allows you to configure your computer's hardware and customize the computer's operation by setting system setup options. Some options in the setup program require that you reboot the computer (or the computer may reboot automatically) to make a hardware configuration change. Because the setup program is stored in NVRAM, any settings remain in effect until you change them again.


SGRAM

Acronym for synchronous graphics random-access memory.


shadowing

A computer's system and video BIOS code is usually stored on ROM chips. Shadowing refers to the performance-enhancement technique that copies BIOS code to faster RAM chips in the upper memory area (above 640 KB) during the boot routine.


SIMM

Acronym for single in-line memory module. A small circuit board containing DRAM chips that connects to the system board.


SNMP

Abbreviation for Simple Network Management Protocol. SNMP is an industry-standard interface that allows a network manager to remotely monitor and manage workstations.


SO-DIMM
SODIMM

Acronym for small outline dual in-line memory module. A kind of DIMM with 72 pins instead of the 168 pins regular DIMMs have. Because they are half the size of the regular DIMMs, SO-DIMMs are often used in portable computers.


SRAM

Abbreviation for static random-access memory. Because SRAM chips do not require continual refreshing, they are substantially faster than DRAM chips.


standby mode

A power conservation mode that turns off the display and reduces power to the microprocessor, VGA PCI bus, diskette drive or CD-ROM drive (if installed), serial and parallel ports, hard-disk drive, PC Card controller, internal speakers and microphone, and external speakers and microphone (if attached).


STN

Abbreviation for super-twist nematic. This term is usually applied to a flat-panel display for portable computers in which each pixel is turned on or off as needed each time the display is scanned.


suspend mode G
suspend mode

A power conservation mode that reduces power to the PC Card controller and turns off the microprocessor, external cache, hard-disk drive, serial and parallel ports, PS/2 port, diskette drive or CD-ROM drive (if installed), external keyboard or mouse (if attached), display, internal speakers and microphone, and external speakers and microphone (if attached).


suspend-to-disk mode

A power conservation and data preservation mode that allows you to turn off your computer and return to the same system status (the same programs running and the same files open) when you turn it on again later. Suspend-to-disk mode copies all system data to the hard-disk drive and then turns off all power to the computer. This mode is activated immediately by pressing a key combination or after a specified period of no I/O activity by setting a system setup option.  You can deactivate it by pressing the power button.


SVGA

Abbreviation for super video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. SVGA generally refers to a video resolution of 800 x 600 pixels.

To display a program at a specific resolution, you must install the appropriate video drivers, and your display and/or external monitor must support the resolution. Similarly, the number of colors that a program can display depends on the capabilities of the display and/or monitor, the video driver, and the amount of video memory installed in the computer.


switch

On a computer system board, switches control various circuits or functions in your computer system. These switches are known as DIP switches; they are normally packaged in groups of two or more switches in a plastic case. Two common DIP switches are used on system boards: slide switches and rocker switches. The names of the switches are based on how the settings (On and Off) of the switches are changed.

See also parameter.


syntax

The rules that dictate how you must type a command or instruction so that the computer understands it.


system board

As the main circuit board, the system board usually contains most of your computer's integral components, including:

♦	Microprocessor

♦	RAM

♦	Controllers for standard peripheral devices, such as the keyboard

♦	Various ROM chips

Frequently used synonyms for system board are motherboard and logic board.


system configuration information

Data stored in memory that tells a computer what hardware is installed and how the computer should be configured for operation.


system diskette

System diskette is a synonym for bootable diskette.


system memory

System memory is a synonym for RAM.


system setup options G
system setup options

User-configurable features that allow you to customize the operation of your computer by setting such features as power conservation modes, password protection, and display controls. System setup options also enable or disable parts of your computer, such as the speaker and serial port, and provide information about your computer's current configuration.


system.ini file

A start-up file for the Microsoft® Windows® operating system. When you start Windows, it consults the system.ini file to determine a variety of options for the Windows operating environment. Among other things, the system.ini file records which video, mouse, and keyboard drivers are installed for Windows.

Changes to Windows' Control Panel settings or the Setup program may change options in the system.ini file. On other occasions, you may need to change or add options to the system.ini file manually with a text editor, such as Windows Notepad.


terminator

Some devices, especially disk drives, contain a terminator to absorb and dissipate excess current. When more than one such device is connected in a series, you may need to remove the terminator—or change a jumper setting to disable it—unless it is the last device in the series. However, some devices have terminators that should never be removed or disabled.


text editor

An application program for editing text files consisting exclusively of ASCII characters. MS-DOS® Editor and Windows® Notepad are text editors, for example. Most word processors use proprietary file formats containing binary characters, although some can read and write text files.


text mode

A video mode that can be defined as x columns by y rows of characters.


TFT

Abbreviation for thin film transistor. From one to four of these transistors control each pixel in an active-matrix display for portable computers.


time-out

A time-out is a system setup option that activates a power conservation feature after a specified period of inactivity.


touch pad

A pointing device that detects the position of your finger over a touch-sensitive area.  It is PS/2 compatible and provides full mouse functionality.


tpi

Abbreviation for tracks per inch.


trackball

A pointing device that controls the movement of the cursor on the screen. Trackball-aware software allows you to activate commands by rolling the trackball and clicking its buttons while pointing at objects displayed on the screen. Some portable computers have built-in trackball devices. External trackball devices are also available.


TSR

Abbreviation for terminate-and-stay-resident. A TSR program runs "in the background."  Most TSR programs implement a predefined key combination (sometimes referred to as a hot key) that allows you to activate the TSR program's interface while running another application program. When you finish using the TSR program, you can return to the other application program and leave the TSR program resident in memory for later use.

Because the MS-DOS® operating system is not designed to support multiple programs running simultaneously, TSR programs can sometimes cause memory conflicts. When troubleshooting, rule out the possibility of such a conflict by rebooting your computer without starting any TSR programs.


UL

Abbreviation for Underwriters Laboratories.


UMB

Abbreviation for upper memory blocks.


UPS

Abbreviation for uninterruptible power supply. A battery-powered unit that automatically supplies power to your computer in the event of an electrical failure.


USB

Abbreviation for Universal Serial Bus. USB is a peripheral bus standard that enables automatic detection of certain peripheral devices.


USOC

Abbreviation for Universal Service Ordering Code.


utility

A program used to manage system resources—memory, disk drives, or printers, for example.


UTP

Abbreviation for unshielded twisted pair.


V

Abbreviation for volt(s).


VAC

Abbreviation for volt(s) alternating current.


VCCI

Abbreviation for Voluntary Control Council for Interference.


VDC

Abbreviation for volt(s) direct current.


VDE

Abbreviation for Verband Deutscher Elektrotechniker.


VESA
VESA®

Acronym for Video Electronics Standards Association.


VGA

Abbreviation for video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than EGA and CGA, the previous standards.

To display an application program at a specific resolution, you must install the appropriate video drivers and your display and/or external monitor must support the resolution. Similarly, the number of colors that a program can display depends on the capabilities of the display and/or monitor, the video driver, and the amount of video memory installed in the computer.


VGA feature connector

On some systems with a built-in VGA video adapter, a VGA feature connector allows you to add an enhancement adapter, such as a video accelerator, to your computer. A VGA feature connector can also be called a VGA pass-through connector.


video adapter

Also known as display adapter.

The logical circuitry that provides—in combination with the display or monitor—your computer's video capabilities. A video adapter may support more or fewer features than a specific display or monitor offers. Typically, a video adapter comes with video drivers for displaying popular application programs and operating environments in a variety of video modes.  On Dell® portable computers, a video adapter is integrated on the system board.

Video adapters can include memory separate from RAM on the system board. The amount of video memory, along with the adapter's video drivers, may affect the number of colors that can be simultaneously displayed. Video adapters can also include their own coprocessor for faster graphics rendering.


video driver

A program that allows graphics-mode application programs and operating environments to display at a chosen resolution with the desired number of colors. A software package may include some "generic" video drivers. Any additional video drivers may need to match the video adapter installed in the computer.


video memory

Most VGA and SVGA video adapters include memory chips in addition to your computer's RAM.  The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and display and/or monitor capabilities).


video mode

Video adapters normally support multiple text and graphics display modes. Character-based software, such as MS-DOS® operating system, displays in text modes that can be defined as x columns by y rows of characters. Graphics-based software, such as the Microsoft® Windows® operating system, displays in graphics modes that can be defined as x horizontal by y vertical pixels by z colors or shades of gray.


video resolution

Video resolution—640 x 480, for example—is expressed as the number of pixels across by the number of pixels up and down. To display a program at a specific graphics resolution, you must install the appropriate video drivers and your display and/or external monitor must support the resolution.


virtual memory

A method for increasing addressable RAM by using the hard-disk drive. For example, in a computer with 8 MB of RAM and 16 MB of virtual memory set up on the hard-disk drive, the operating system would manage the computer as though it had 24 MB of physical RAM.

The MS-DOS® operating system does not support true virtual memory, which must be implemented at the operating system level.


virus

A self-starting program designed to inconvenience you. Virus programs have been known to corrupt the files stored on a hard-disk drive or to replicate themselves until a computer or network runs out of memory.

The most common way that virus programs move from one computer to another is via "infected" diskettes, from which they copy themselves to the hard-disk drive. To guard against virus programs, you should do the following:

♦	Periodically run a virus-checking utility on your computer's hard-disk drive.

♦	Always run a virus-checking utility on any diskettes (including commercially sold software) before using them.


VL-Bus
VL-Bus™

An abbreviation for VESA® local bus. A standard for local bus implementation developed by the Video Electronics Standards Association.


VLSI

Abbreviation for very-large-scale integration.


Vpp

Abbreviation for peak-point voltage.


VRAM

Abbreviation for video random-access memory. Some video adapters use VRAM chips (or a combination of VRAM and DRAM) to improve video performance. VRAM is dual-ported, allowing the video adapter to update the screen and receive new image data at the same time.


W

Abbreviation for watt(s).


WH

Abbreviation for watt-hour(s).


win.ini file

A start-up file for the Microsoft® Windows® operating system. When you start Windows, it consults the win.ini file to determine a variety of options for the Windows operating environment. Among other things, the win.ini file records what printer(s) and fonts are installed for Windows. The win.ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard-disk drive.

Changes to Windows' Control Panel settings or the Setup program may change options in the win.ini file. On other occasions, you may need to change or add options to the win.ini file manually with a text editor, such as Notepad.


Windows 98

An integrated and complete Microsoft® Windows operating system that does not require the MS-DOS® operating system and provides advanced operating system performance, improved ease of use, enhanced workgroup functionality, and simplified file management and browsing.


Windows NT
Windows NT®

High-performance server and workstation operating system software intended for technical, engineering, and financial application programs.


write-protected

Read-only files are said to be write-protected. You can write-protect a 3.5-inch diskette by sliding its write-protect tab to the open position.


XGA

Abbreviation for extended graphics array. VGA, SVGA, and XGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. XGA generally refers to a video resolution of 1024 x 768 pixels.

To display an application program at a specific resolution, you must install the appropriate video drivers, and your display and/or external monitor must support the resolution. Similarly, the number of colors that a program can display depends on the capabilities of the display and/or monitor, the video driver, and the amount of video memory installed in the computer.


XMM

Abbreviation for extended memory manager, a utility that allows application programs and operating environments to use extended memory in accordance with the XMS.


XMS

Abbreviation for eXtended Memory Specification.


ZV Port

Abbreviation for zoomed video port. A port to the video controller that provides hardware MPEG -2 decode (and encode) solutions in notebooks. These solutions could include PC Card (CardBUS), or on-board solutions. ZV Port must be integrated into portable computer system board design to allow for these solutions to be passed directly through to the video processor, circumventing the processor, allowing for more efficient microprocessor utilization.


AGP

Abbreviation for accelerated graphics port. AGP is a dedicated graphics port that provides a faster interface between the video subsystem and the system memory than a PCI graphics device and allows conventional memory to be used for video-related tasks. The improved interface enables AGP to deliver a smooth, true-color video image.


DVD

Abbreviation for digital versatile disc. A large-capacity optical disc able to store more data than standard CDs.


DVD-ROM

Abbreviation for digital versatile disc read-only memory. DVD-ROM drives use optical technology to read data from DVDs. DVDs are read-only storage devices; you cannot write new data to a DVD with standard DVD-ROM drives. Most DVD-ROM drives also read standard CDs.


NTSC

Abbreviation for National Television Standards Committee. The governing body that dictates broadcast and consumer video guidelines and values. It ensures that all broadcast, video, and television products in the United States adhere to the NTSC Interface Scan System. NTSC is not compatible with PAL .


PAL

Abbreviation for phase alternating line. Standards for television found in many European countries. PAL is not compatible with NTSC, and is not marketed, sold, or serviced in the United States.


Contacting Dell

Before You Call Dell

Contact Numbers

Online Services


Contacting Dell before you call dell
Contacting Dell

Before You Call Dell

Technical Assistance

Diagnostics Checklist

Contact Numbers

Online Services


Technical Assistance

NOTE: Dell has established a dedicated toll-free telephone number to assist Inspiron 3500 computer customers in the U.S. and Canada. To contact technical support, call 1-877-326-3555. Before you call, locate your Express Service Code on the bottom of your computer.

Dell provides a number of tools to assist you if a problem occurs. Use these tools to solve the problem before calling Dell for technical assistance.

Use the troubleshooting procedures provided in the Reference and Troubleshooting Guide that accompanied your Dell computer.

Use Dell's online services for quick answers to questions about the problem you are having. You can contact Dell through AutoTech, TechConnect BBS, the TechFax service, and the World Wide Web on the Internet.

Run the Dell Diagnostics for your Dell computer.

Fill out a copy of the Diagnostics Checklist and call Dell for technical support. You can use the copy of the checklist found in the chapter titled, "Getting Help," of your Reference and Troubleshooting Guide, or print the form provided in this System User's Guide.

You should have your completed Diagnostics Checklist with your service tag number and Express Service Code noted. If possible, turn on your system before you call. You may be asked to type some commands at the keyboard, relay information, or try some troubleshooting steps.


Diagnostics Checklist

The Diagnostics Checklist contains the information a Dell technician needs to efficiently evaluate your problem. Print this Diagnostics Checklist, and complete it before calling Dell for technical assistance. If Dell issues you a Return Material Authorization Number after evaluating your problem, record the number on the checklist.

Date:

Name:

Address:

Phone number:

Service tag number:

Express service code:

Return Material Authorization Number (if provided by Dell Technical Support):

Operating system and version:

Peripherals:

Expansion cards:

Are you connected to a network?

Network, version, and network card:

Programs and versions:

Start-up file contents for:

MS-DOS®: c:\autoexec.bat and c:\config.sys

Microsoft® Windows®: c:\windows\win.ini and c:\windows\system.ini

Error message, beep code, or diagnostic code:

Description of problem:

Troubleshooting procedures you performed:


Microsoft Windows Notepad popup
Notepad for Microsoft Windows

Use Notepad for the Windows operating system or another text editor to determine the contents of the start-up file(s). If your computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.


Contacting Dell contact numbers
Contacting Dell

Before You Call Dell

Contact Numbers

Americas

Europe

Asia and Other Regions

Online Services


Contacting Dell Americas
Contacting Dell

Before You Call Dell

Contact Numbers

Americas

Canada

 	Chile

Latin America

Mexico

U.S.A.

Europe

Asia and Other Regions

Online Services


Canada

Automated Order-Status System toll free: 1-800-443-9014 AutoTech (Automated technical support) toll free: 1-800-247-9362 Customer Care (From outside Toronto) toll free: 1-800-387-5759 Customer Care (From within Toronto) 758-2400 Customer Technical Support toll free: 1-800-847-4096 Sales (Direct Sales—from outside Toronto) toll free: 1-800-387-5752 Sales (Direct Sales—from within Toronto) 758-2200 Sales (Federal government, education, and medical) toll free: 1-800-567-7542 Sales (Major Accounts) toll free: 1-800-387-5755 TechConnect BBS (Austin, Texas, U.S.A.) 512-728-8528 TechFax toll free: 1-800-950-1329


toll-free Canada popup

The toll-free numbers are for use within Canada only.


TechConnect BBS Canada
TechConnect BBS

Customers in Canada call the U.S.A. for access to the TechConnect BBS.


Chile

Sales, Customer Support, and Technical Support toll free: 1230-020-4823
NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance.


toll-free Chile popup

The toll-free number is for use within Chile only.


Latin America

Customer Service
(Austin, Texas, U.S.A.)
512-728-3619

Customer Technical Support
(Austin, Texas, U.S.A.)
512-728-4093

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512-728-3883

Sales (Austin, Texas, U.S.A.)
512-728-4397

SalesFax (Austin, Texas, U.S.A.)
512-728-4600
512-728-3772

NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance.


Mexico

Automated Order-Status System (Austin, Texas, U.S.A.) 512-728-0685 AutoTech (Automated technical support) (Austin, Texas, U.S.A.) 512-728-0686 Customer Technical Support 228-7870 Customer Service 228-7878 Sales 228-7811 toll free: 91-800-904-49 toll free: 91-800-900-37 Main 228-7800


toll-free Mexico popup

The toll-free numbers are for use within Mexico only.


Automated Order-Status System Mexico
Automated Order-Status System

Customers in Mexico call the U.S.A. for access to the Automated Order-Status System.


AutoTech (Automated Technical Support) Mexico popup
AutoTech (Automated Technical Support)

Customers in Mexico call the U.S.A. for access to AutoTech.


U.S.A.

Automated Order-Status System toll free: 1-800-433-9014 AutoTech (Automated technical support) toll free: 1-800-247-9362 Dedicated Technical Support for  Inspiron 3500 1-877-326-3555 Dell Home and Small Business Group: Customer Technical Support (Return Material Authorization Numbers) toll free: 1-800-624-9896 Customer Service (Credit Return Authorization Numbers) toll free: 1-800-624-9897 National Accounts: Customer Service and Technical Support (Return Material Authorization Numbers) toll free: 1-800-822-8965 Public Americas International:  Customer Service and Technical Support (Return Material Authorization Numbers) toll free: 1-800-234-1490 Spare Part Sales toll free: 1-800-357-3355 Dell Sales toll free: 1-800-289-3355 toll free: 1-800-879-3355 DellWare® toll free: 1-800-753-7201 DellWare FaxBack Service 512-728-1681 Fax toll free: 1-800-727-8320 Fee-Based Technical Support toll free: 1-800-433-9005 Sales (Catalogs) toll free: 1-800-426-5150 Switchboard 338-4400 TechConnect BBS 728-8528 TechFax toll free: 1-800-950-1329


toll-free US popup

The toll-free numbers are for use within the U.S.A. only.


National Accounts

Use this telephone number for systems purchased by established Dell national accounts (have your account number handy), medical institutions, or value-added resellers (VARs).


Public Americas International

Use this telephone number for systems purchased by governmental agencies (local, state, or federal) or educational institutions.


Dell Direct

Use this telephone number if your call is about a system purchased for home or personal use, or for a small business.


Fee-Based Technical Support popup
Fee-Based Technical Support

Help with installing, configuring, and using many application programs and operating systems may be obtained on an as-needed, fee-per-call basis by calling Dell's Fee-Based Technical Support (please have a credit card number ready). This support is available Monday through Friday, from 7:00 a.m. to 9:00 p.m., Central standard time. Help may also be provided by the software manufacturer.


Contacting Dell Europe
Contacting Dell

Before You Call Dell

Contact Numbers

Americas

Europe

Austria	Luxembourg
Belgium	Netherlands
Czech Republic	Norway
Denmark	Poland
Finland	Spain
France	Sweden
Germany	Switzerland
Ireland	U.K.
Italy
Asia and Other Regions

Online Services


Austria

Switchboard 491 04 0 Technical Support 0660-8779 Web site support.euro.dell.com/at
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Belgium

Customer Technical Support 4819288 Sales toll free: 0800 16884 Switchboard 4819100 Fax 4819299 Web site support.euro.dell.com/be E-mail tech_be@dell.com
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


toll free Belgium popup

The toll-free number is for use within Belgium only.


Czech Republic

Technical Support 22 83 27 27 Fax 22 83 27 14 TechFax 22 83 27 28 Switchboard 22 83 27 11 Web site support.euro.dell.com/cz
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Denmark

Technical Support 45170182 Customer Care 45179181 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) 859005594 Fax Switchboard 45170117 Web site support.euro.dell.com/cz E-mail den_support@dell.com
NOTES: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.
Customers in Denmark call Sweden for fax technical support.


Finland

Technical Support 253 313 60 Customer Service 253 313 61 Fax 253 313 99 Switchboard 253 313 00 Web site support.euro.dell.com/fi E-mail fin_support@dell.com
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


France

Technical Support (Paris) 47 62 68 90 Technical Support (Montpellier) 67 06 62 86 Customer Care (Paris) 47 62 68 92 Customer Care (Montpellier) 67 06 61 96 TechConnect BBS (Montpellier) 67 22 53 04 Switchboard (Paris) 47 62 69 00 Switchboard (Montpellier) 67 06 65 51 Web site support.euro.dell.com/fr E-mail web_fr_tech@dell.com
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Germany

Customer Technical Support  971-200 Customer Care 971-500 Switchboard 971-0 TechConnect BBS 971-666 Web site support.euro.dell.com/de
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Ireland

Customer Technical Support  1-850-543-543 Fax 286 6848 TechConnect BBS 204 4711 TechFax 204 4708 Sales 1-850-235-235 SalesFax 286 2020 Switchboard 286 0500 Web site support.euro.dell.com/ie
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: 204 4008 or 286 5908. The call is to a number in Ireland but is rerouted to the U.S.A.


Italy

Technical Support 57782.690 Sales 57782.411 Fax 57503530 Switchboard 57782.1 Web site support.euro.dell.com/it
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Luxembourg

Customer Technical Support  (Brussels, Belgium) 481 92 88 Sales (Brussels, Belgium) toll free: 080016884 Fax (Brussels, Belgium) 481 92 99 Switchboard (Brussels, Belgium) 481 91 00 Web site support.euro.dell.com/be E-mail tech_be@dell.com
NOTES: Customers in Luxembourg may call Belgium for sales, customer, and technical assistance.

For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


toll-free Luxembourg popup

The toll-free numbers are for use within Luxembourg only.


Netherlands

Customer Technical Support 5818838 Direct Sales toll free: 0800 0663 Direct SalesFax 682 7171 Corporate Sales 581 8818 Corporate SalesFax 686 8003 Web site support.euro.dell.com/nl
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


toll-free Netherlands popup

The toll-free number is for use within the Netherlands only.


Norway

Technical Support 671 16882 Customer Care 671 16881 Switchboard 1 16800 Fax Technical Support (Upplands Vasby, Sweden) 590 05 594 Fax Switchboard 671 16865 Web site support.euro.dell.com/no E-mail nor_support@dell.com
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Poland

Switchboard 60 61 999 Fax 60 61 998 Web site support.euro.dell.com/pl E-mail pl_support@dell.com
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Spain

Technical Support 902 100 130 Customer Service 329 10 80 TechConnect BBS 329 33 53 Sales 902 100 185 Switchboard 722 92 00 Web site support.euro.dell.com/es
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Sweden

Customer Care 590 05 169 Technical Support 590 05 199 Fax Technical Support 590 05 594 Sales 590 05 185 Web site support.euro.dell.com/se E-mail swe_support@dell.com
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


Switzerland

Technical Support  0844 811 411 Commercial Services 799 01 01 Customer Service 799 01 50 Fax 799 01 90 Web site support.euro.dell.com/ch
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. Service is in English only. The call is to a number in Ireland but is rerouted to the U.S.A.


U.K.

Technical Support Department 0870-908-0800 Customer Care 0870-906-0010 TechConnect BBS 0870-908-0610 AutoFax 0870-908-0510 Sales 720000 Web site support.euro.dell.com/uk
NOTE: For technical assistance in this country after normal working hours, use either of the following numbers: (353-1) 204 4008 or (353-1) 286 5908. The call is to a number in Ireland but is rerouted to the U.S.A.


Contacting Dell asia and other regions
Contacting Dell

Before You Call Dell

Contact Numbers

Americas

Europe

Asia and Other Regions

Australia	Malaysia
Brunei	New Zealand
China	Other Southeast Asian/Pacific Countries
Hong Kong	Singapore
Japan	South Africa
Korea	Taiwan
Macau	Thailand
Online Services


Australia

Customer Technical Support (Dell Dimension systems only) 1-300-65-55-33 Customer Technical Support (Other systems) toll free: 1-800-633-559 Customer Care toll free: 1-800-819-339 Transaction Sales toll free: 1-800-808-312 Corporate Sales toll free: 1-800-808-385 Fax toll free: 1-800-818-341


toll-free Australia popup
The toll-free numbers are for use within Australia only.


Brunei

Customer Technical Support (Penang, Malaysia) 810 4966 Customer Service (Penang, Malaysia) 810 4949 Transaction Sales  (Penang, Malaysia) 810 4955
NOTE: Customers in Brunei call Malaysia for sales, customer, and technical assistance.


China

Customer Service  toll free: 800 858 2437 Sales toll free: 800 858 2222


toll free China popup

The toll-free numbers are for use within China only.


Hong Kong

Technical Support toll free: 800 96 4107 Customer Service (Penang, Malaysia) 810 4949 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108
NOTE: Customers in Hong Kong call Malaysia for customer assistance.


toll free Hong Kong popup
The toll-free numbers are for use within Hong Kong only.


Japan

Technical Support toll free: 0088-22-7890 Customer Care 556-4240 Direct Sales 556-3344 Commercial Sales 556-3430 556-3440 Switchboard 556-4300


toll-free Japan popup
The toll-free number is for use within Japan only.


Korea

Technical Support toll free:  080 200 3800 Customer Service (Penang, Malaysia) 810 4949 Transaction Sales toll free: 080 200 3600 Corporate Sales toll free: 080 200 3900 Fax 394 3122 Switchboard 287 5600
NOTE: Customers in Korea call Malaysia for customer assistance.


toll-free Korea popup
The toll-free numbers are for use within Korea only.


Macau

Technical Support toll free: 0800 582 Customer Service (Penang, Malaysia) 810 4949 Transaction Sales toll free: 0800 581
NOTE: Customers in Macau call Malaysia for customer assistance.


toll-free Macau popup
The toll-free numbers are for use within Macau only.


Malaysia

Technical Support  toll free: 1 800 888 298 Customer Service 810 4949 Transaction Sales toll free: 1 800 888 202 Corporate Sales toll free: 1 800 888 213


toll free Malaysia popup
The toll-free numbers are for use within Malaysia only.


New Zealand

Technical Support  (Dell Dimension systems only) ($2.50 + GST per call) 0900 51010 Technical Support  (Other systems) 0800 446 255 Customer Service 0800 444 617 Sales 0800 441 567 Fax 0800 441 566


GST popup
Abbreviation for Goods and Services Tax.


Other Southeast Asian/Pacific Countries

Customer Technical Support,
Customer Service, and Sales
(Penang, Malaysia)
60 4 810-4810

NOTES: This number applies to Asian/Pacific countries other than Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand.

Calls made with this number are routed to Penang, Malaysia.


Singapore

Technical Support  toll free: 800 6011 051 Customer Service (Penang, Malaysia) 04 810 4949 Transaction Sales toll free: 800 6011 054 Corporate Sales toll free: 800 6011 053
NOTE: Customers in Singapore call Malaysia for customer assistance.


toll free Singapore popup
The toll-free numbers are for use within Singapore only.


South Africa

Switchboard 709 7700 Technical Support 709 7710 Fax 706 0495


Taiwan

Technical Support  toll free: 0080 651 226/ 0800 33 557 Customer Service (Penang, Malaysia) 810 4949 Transaction Sales toll free: 0080 651 228/ 0800 33 556 Corporate Sales toll free: 0080 651 227/ 0800 33 555
NOTE: Customers in Taiwan call Malaysia for customer assistance.


toll free Taiwan popup
The toll-free numbers are for use within Taiwan only.


Thailand

Technical Support  toll free: 0880 060 07 Customer Service (Penang, Malaysia) 810 4949 Sales toll free: 0880 060 06
NOTE: Customers in Thailand call Malaysia for customer assistance.


toll free Thailand popup
The toll-free numbers are for use within Thailand only.


Contacting Dell online services
Contacting Dell

Before You Call Dell

Contact Numbers

Online Services

Dell AutoTech

Dell TechConnect BBS

Dell TechFax Service

World Wide Web on the Internet

 	Commercial Online Service


Dell AutoTech

Dell's automated technical support system, AutoTech, is designed to answer the questions most frequently asked by Dell customers—24 hours a day, seven days a week.

When you call AutoTech, you use your touch-tone telephone to get answers to questions posed by the automated system. You can even interrupt an AutoTech session and continue the session later where you left off.

Information available through the AutoTech system includes:

♦	Installation instructions for Dell systems and peripherals

♦	Answers to questions about the MS-DOS, Windows, and Windows 95 operating systems

♦	Troubleshooting tips and procedures for Dell systems


Dell TechConnect BBS

Dell's TechConnect BBS can be accessed 24 hours a day by modem. The BBS is a computer-based dial-up service that is menu-driven and fully interactive. It offers a software library with hundreds of files you can download.

You can call the BBS to:

♦	Leave a message for a Dell technical support specialist

♦	Download BIOS and video driver upgrades

♦	Receive policy, warranty, and guarantee information on Dell products

The protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.


Dell TechFax Service

At any hour of any day, you can have the latest Dell product information sent directly to your fax machine. The TechFax service, Dell's toll-free fax-back document service, contains a full directory of topics:

♦	Interrupt maps, system board layouts, and specifications

♦	Technical notes on system compatibility and revisions

♦	Troubleshooting tips

♦	News on updates for operating systems and application programs

♦	Service offerings, warranties, and policies

The technical information you request via your touch-tone telephone is sent within minutes to the fax number you designate. For Dell-certified technicians, TechFax offers information such as parts lists, drawings, and maintenance and repair data.

NOTE: The first time you use the TechFax service, Dell recommends that you order the catalog document for a complete listing of the information available to you. Consult the catalog to determine the documents that you need, and then access TechFax again to request them.


World Wide Web on the Internet

Dell's Internet site has software libraries and provides extensive product information, important announcements, and a message base that allows you to send and receive electronic messages.

Dell can be accessed electronically via a World Wide Web site, an FTP site, and electronic mail (e-mail) using the following addresses:

♦	World Wide Web

http://www.dell.com/

http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only)

http://www.dell.com/euro/ (for Europe only)

♦	Anonymous FTP

ftp.dell.com/

Log in as user anonymous and use your e-mail address as your password.

♦	Electronic Support Service

mobile_support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

♦	Electronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

♦	Electronic Information Service

info@dell.com


Commercial Online Service

Dell can be accessed electronically via CompuServe by typing GO DELL.